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Desktop Support Technician

Company: Kerkering Barberio
Location: Sarasota
Posted on: March 26, 2020

Job Description:

Kerkering, Barberio & Co. is looking for a Desktop Support Technician to join our Admin team. Kerkering Barberio has been recognized by the Tampa Bay Business Journal as the #6 firm on their 2019 Top Accounting Firms; Best CPA Firm, 2019 Best of SRQ Platinum Winner; Top 300 Firms, Inside Public Accounting; Top 25 Most Generous Workplaces in Sarasota, United Way Suncoast and more.Located in downtown Sarasota, we enjoy the honor of residing in one of Money Magazine's "Best Small Cities to Live." At the same time, we work in a progressive business atmosphere that embraces work/life balance, is on the leading edge of technology and strongly supports the training and advancement of our staff through company paid professional development, paid licenses and professional dues, tuition reimbursement, production bonuses, the opportunity to bank time, and a competitive compensation package.For individuals who aspire for a career in public accounting, Kerkering Barberio can provide the best of both worlds. Rich with culture, our small-town location is great for a more relaxed lifestyle without forgoing recreational and entertainment value. In addition, the array of services offered by our firm makes us more comparable to a Big Four environment than to the typical local practice, providing greater career growth and diversity. Kerkering Barberio is a unique professional option.--Reports to:------------------------------------------------Cheif Administrative OfficerSupervises:----------------------------------------------N/AFLSA:------------------------------------------------------------------Non-Exempt--Overview:The Desktop Support Technician provides technical support to end users on a variety of issues.--These may include identifying, researching, and resolving technical problems; responding to telephone calls, email and personnel requests for technical support; and documenting, tracking and monitoring problems to ensure a timely resolution.--The Desktop Support Technician also supports the IT Team. The position must be familiar with a variety of the field's concepts, practices and procedures and relies on experience and judgment to plan and accomplish goals. --Performance is evaluated based on quality and accuracy of work.Essential Functions:Provides first level IT support to end users in response to requests received by phone, email and ticket system.Assists with moves, changes and installations of IT equipment.Installs and configures new computers and telephones.Installs updates to software loaded on staff, spare laptops and conference room computers as required.Trains staff.Maintains inventory of IT equipment, including additions, changes and cost.Assists with major software upgrade projects. Maintains a running inventory of spare IT equipment and parts, including but not limited to laptops, desktops, scanner rollers, memory, hard drives and monitors.Maintains and monitors log in/out sheets of spare equipment being loaned to staff, including laptops, MiFi, monitors, scanners and flash drives.Researches, learns and assists with maintenance of software, including but not limited to: ---XCM task maintenance and reports; - iChannel portal setup, maintenance and links to employee accounts; - CCH data maintenance including deleting versions; - New employee software setup.Other Functions:Develops an understanding of and adheres to Firm policies and procedures including (as appropriate) Firm's Quality Control document.Pursues training and upgrading of skills as appropriate.Has a basic knowledge and understanding of the services and products offered by the Group.Performs other duties as may be assigned.Required Experience and Skills:A minimum of 1 year experience in IT support, preferred.Experienced in a MS Windows environment.Excellent written and verbal communication skills, including active listening. Strong interpersonal skills for providing customer service and conflict resolution.Innovative thinking and problem solving.Maintains a positive attitude and customer focus.Can balance multiple and shifting priorities.Willingness to contribute and support a knowledge sharing culture.Effective time management.Conducts himself/herself with integrity in a responsible, professional manner and appearance and maintains confidentiality of all information.Excellent organizational skills.Educational Requirements:A high school diploma or GED equivalent.Some post-high school education and/or training within the IT field is strongly preferred.--Working Requirements:On-call for support issues during non-business hours.Occasional travel to satellite offices, to attend seminars or staff meetings using a personal vehicle is likely.Occasional overtime may be expected throughout the year and heavy overtime may be required from January through April and/or during project periods.Safety:Minimal hazards.General office working conditions.Required to lift items (computers, monitors, boxes, etc.) in the range of 10-25 pounds on a regular basis and beyond 50 pounds on an occasional basis.--Kerkering, Barberio & Co. is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factors.We respect each of our employees' unique abilities and are committed to offering an environment that does not tolerate discrimination or harassment based off any of these characteristics.

Keywords: Kerkering Barberio, Sarasota , Desktop Support Technician, Engineering , Sarasota, Florida

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