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Director of Corporate Compliance

Company: HOVEROUND CORP
Location: Sarasota
Posted on: November 22, 2021

Job Description:

Department: Client Services - Intake - Location: Corporate Office - Sarasota, Florida As a--Mobility Specialist, you will assist our clients in regaining their mobility by gathering basic information required to begin the process of obtaining a--Hoveround Power Wheel Chair. Full-Time and Part-Time opportunities available! Full-Time schedule is Monday - Tuesday, 10:30am - 7:00pm and Wednesday - Friday 9:30am - 6:00pm. Part-Time schedule is Wednesday - Friday 9:30am - 6:00pm. Earnings potential of $15-18 per hour with base and incentive pay! In this role, you will:

  • Make outgoing calls and take inbound calls from potential clients.
  • Gather and/or confirm all information necessary in order to move the client through the process of obtaining a Power Wheel Chair.
  • Demonstrate high level of Customer Service as well as high quality in documenting of client records. The right candidate will have the following:
    • Warm, Welcoming and Professional phone manner with excellent listening skills.
    • Strong customer service/call center background with 1-2 years experience.
    • Technology savvy.
    • Ability to work well in a team environment.
    • Bilingual (Spanish) preferred but not required.
    • High school diploma or GED As a Mobility Specialist at Hoveround Corporation, you will enjoy:
      • Excellent benefits including multiple Medical, Dental and Vision plans to choose from, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
      • Paid Time Off and 7 Paid Holidays
      • 401(k) Plan with match and ROTH options
      • Opportunity to earn additional Incentive Compensation This is an onsite position and hires will be expected to report to the Sarasota Corporate Office for work. Department: Customer Solutions - Location: Corporate Office - Sarasota, FL As a--Customer Solutions Liaison, you will assist the Inside Sales Team with processing orders for Hoveround products and accessory sales as well as pre-screen leads through outbound call efforts. In this role, you will:
        • Build orders in CRM and process payments for the Inside Sales Team.
        • Communicate daily with the Inside Sales Team and/or Scheduling Team for updates on the needs of clients regarding delivery and/or service requirements.
        • Follows up on assigned leads through Outbound Call efforts.
        • Maintain all assigned lead records and communications utilizing CRM program. The Best Candidate For This Position Will Have:
          • High School Diploma or equivalent
          • 1-2 years customer service/Administrative experience
          • Excellent telephone and communication skills
          • Professional and friendly telephone manner, excellent listening skills
          • Ability to work well in a team environment and to communicate within a team environment
          • Computer proficiency in a Windows environment, with focus on data entry As a member of the Team at Hoveround Corporation, you will enjoy:
            • Excellent benefits including multiple Medical, Dental and Vision plans, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates Department: Customer Solutions - Location: Remote - Work From Home As a--Customer Solutions Specialist, you will assist potential clients with cash purchase options to assist with their mobility needs over the phone. This is a Full-Time, work from home opportunity. Compensation includes base hourly rate plus commission. Opportunity to make $45,000 - $75,000 or more, based on commission. In this role, you will:
              • Make outgoing calls and take inbound calls from potential clients.
              • Accurately input, verify and maintain an up-to-date and current database of clients and prospective clients utilizing the company-provided CRM program.
              • Input orders into CRM program.
              • Manage and fullfill e-commerce orders.
              • Secure self-generated leads (SGL's) by contacting potential referral sources.
              • Develop and utilize business experience and resources to identify and satisfy client needs; generating demand to grow the business and market share. The right candidate will have the following:
                • Warm, welcoming and professional phone manner with excellent listening skills.
                • Superior consultative selling skills that utilizes outstanding listening skills to identify and satisfy client's specific needs on every call.
                • 3+ years in a telesales direct to consumer environment--
                • Technology savvy.
                • Associate's Degree or equivelent related experience. As a Customer Solutions Specialist at Hoveround Corporation, you will enjoy:
                  • Excellent benefits including multiple Medical, Dental and Vision plans to choose from, Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability at group rates
                  • Paid Time Off and 7 Paid Holidays
                  • 401(k) Plan with employer match and ROTH options Medical Billing and Collections Specialist Department: Accounts Receivable - Location: Corporate Office - Sarasota, FL As a Medical Billing & Collections Specialist you will:
                    • Handle billing of payer claims (primary, secondary and tertiary) according to contract terms to include Medicare and Medicaid guidelines.
                    • Run assigned daily billing reports to determine account needs and update files with current billing information.
                    • Review and confirm that appropriate billing documentation has been obtained, including authorizations and Certificates of Medical Necessity (CMNs) as required.
                    • Maintain knowledge of Medicare and Medicaid guidelines and apply that knowledge to billing as required by individual contracts.
                    • Understand Medicaid, Medicare and Insurance billing, including coordination of benefits and appeals process for redeterminations.
                    • Perform systematic collections as directed by management.
                    • Enter call back notes into appropriate databases for future collection efforts and inter-departmental communications.
                    • Identify, monitor and correct rejected electronic and paper claims.
                    • Verify outstanding account balances.
                    • Multi-task in various computer applications to gather billing and collection information.
                    • Reconcile open accounts to clearly establish patient responsibility.
                    • Perform follow up as necessary and re-bills according to collection policy.
                    • Prepare price adjustments and refunds as appropriate.
                    • Manage work queue in a timely and efficient manner resulting in resolved AR avoiding timely filing write offs. JOB QUALIFICATIONS: Education/Experience/Technical Requirements
                      • High School Diploma or equivalent
                      • AA Degree preferred but not required
                      • 3-5 years Medical Billing and Collections experience
                      • Strong knowledge of Medicare guidelines, Medicaid programs, Managed Care and Commercial contracting
                      • Good analytical skills and a high degree of accuracy
                      • Proficiency in Windows environment, with emphasis on Word and Excel
                      • Effective written and verbal communication skills
                      • Experience with multiple billing software/system conversions beneficial As part of the Hoveround Team you will enjoy:
                        • Excellent benefits, including multiple Medical, Dental and Vision plans to choose from. Company-Paid Life Insurance, Dependent Life, Company-Paid Short Term Disability, Long Term Disability
                        • Paid Time Off and 7 Paid Holidays
                        • 401(k) Plan with Employer Match and ROTH Options

Keywords: HOVEROUND CORP, Sarasota , Director of Corporate Compliance, Executive , Sarasota, Florida

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