Assistant Store Manager
Company: Auto Plus
Location: Sarasota
Posted on: May 15, 2022
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Job Description:
OverviewAuto Plus is a leading automotive aftermarket parts
distributor in the US. We bring together unmatched expertise with
best-in-class parts and customer service for the most reliable
automotive aftermarket parts store experience. Headquartered in
Kennesaw, Georgia, Auto Plus has more than 4,000 Team Members with
decades of experience in the automotive aftermarket industry,
united to deliver on our Auto Plus Promise: We exceed expectations
with expertise at every turn. Auto Plus has more than 300
locations, including corporate-owned stores, independent Auto Plus
member locations and commercial parts-focused Pep Boys retail
stores, and 21 distribution centers. We aspire to be the most
trusted business partner and employer in the automotive
aftermarket.Position SummaryThe Assistant Store Manager assists the
store manager in planning and directing the day-to-day operations
of a retail store which sells replaceable parts, equipment, tools
and accessories for motor vehicles. Assists in executing store
sales and operational goals. Develops strategies to improve
customer service, fostering a positive culture and a strong sense
of team by coaching, mentoring, training and retaining a
knowledgeable team. Provides excellent customer service by ensuring
customer needs are met, complaints are resolved, and service is
quick and efficient. This position has been designated as a
safety-sensitive position.Duties and ResponsibilitiesDemonstrates
integrity, honesty and knowledge to ensure compliance with all
company policies and procedures while instilling the Corporate
Vision, Mission and Values into daily work.Identify new customers
and revenue opportunities.Participate in the interviewing,
selection, training, evaluation and retention of store personnel.
Supervise store personnel when manager is not present. Participates
in employee and company training.Protect and maintain the security
of store assets.Ensure compliance with all inventory and
operational standards.Manage toward a positive cash flow by
achieving sales forecast, managing payroll costs (including
controlling overtime) and controlling operating expenses.Work
closely with the sales department in promotions, SPIFFs, displays
and other marketing campaigns.Develop and maintain strong
relationships with customers. Handle customer complaints
effectively and positively. Call on customers as necessary.Manage
the physical appearance of stock and stores.Prepare store employee
schedules to ensure coverage of all shifts and positions. Has the
knowledge and ability to perform all positions and shifts if
needed.Other duties as assigned.Knowledge, Skills, and
AbilitiesHigh school diploma or equivilent is required.1-3 years'
sales experience in aftermarket auto parts sales.Ability to
exercise judgement and to work independently.Demonstrated
organizational and comprehensive skills.Strong verbal communication
skills.Excellent customer service skills.Ability to handle
difficult customer situations.Comfortable utilizing up-sell
techniques.Strong cash handling skills, including the use of POS
systems.Extensive product knowledge or the ability to obtain
product knowledge.Experience with MS Office products.Must maintain
a valid driver's license that meets the criteria under company
policy.Required to work a flexible schedule to meet the needs of
the business which may require night and weekend shifts.Required to
work the hours necessary to open and/or close the store.Physical
Demands/Work EnvironmentThe physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.The characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job.Physical
DemandsExtensive standing, walking, pushing and reaching.Need full
range of motion for reaching, bending and stooping.Repetitive
movement of hands, arms and legs.Lifting of heavy equipment of up
to 50 pounds.May work outside and be exposed to weather.Exposure to
adverse weather conditions, chemicals, odors, dirt and
dust.Specific vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus.
Keywords: Auto Plus, Sarasota , Assistant Store Manager, Executive , Sarasota, Florida
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