Assistant Guest Service Manager
Company: The Fresh Market Inc
Location: Sarasota
Posted on: January 21, 2023
Job Description:
The Fresh Market & You:Our mission is to make everyday eating
extraordinary for our guests. We create a warm, welcoming,
memorable experience with exceptional, personal service. Were
looking for a new team member who strives for excellence and brings
positive energy, commitment, and a can-do attitude to work every
day. We value teamwork and celebrate our successes as a team and
will value your contribution! -Our added benefits for joining The
Fresh Market team
- Team Member discount of 30% -
- Early Earn Wage Access (You can access up to 50% (max $500) of
your earned wages on-demand per pay period)
- 401K contribution and company match
- Financial Wellness Program
- Personal time off and additional time off purchase plans are
available
- Medical, Dental, Vision, Disability, and Life Insurance for
individual, spouse, partner, and family
- Discounts on pet insurance, daycare, event tickets, and many
more. - -About the Position:Do you have a passion for hospitality?
Are you committed to delivering a first-class experience for
guests? If so, this may be the perfect job for you. As our
Assistant Guest Services Manager, you will assist the Guest
Services Manager with managing the guest flow and service provided
at the front-end of the store, where the guest has the last store
experience, to provide excellent service and deliver results. -What
You'll Do:
- Be a leading example of hospitality for our team members and
guests; educating team members and guests on products and services
in order to provide complete meal solutions -
- With the Guest Services Manager, maximize efficiency for store
operations by managing front end guest flow, including guest queue
management, and directing and supporting the guest service team
(our cashiers) and backups, to achieve operational success and an
excellent shopping experience every time -
- Maintain the merchandising at the front end and end caps to
achieve full looking displays and promote The Fresh Market product
to drive sales -
- Work with the Guest Service Manager perform operational audits
-
- Ensure that your team members are adhering to The Fresh Market
standards and policies -
- Responsible for front-end and cash office procedures and
controls, including management of cash, key, and safe - -
- Assist with the training of the guest service team through The
Fresh Market Academy and on-the-job training to provide excellent
guest service in a safe and secure manner - -
- Assist in managing the department, inventories, and team for
effective minimization of product loss -
- Direct the guest service team, as scheduled to maintain
sanitation and cleanliness at the front end and the guest restrooms
-
- Support the guest service team members on the front end and,
when needed, step in to serve guests -Availability:To meet the
needs of our stores, guests, and teams, this position requires the
willingness to work a flexible schedule, including weekends, days,
evenings, and holidays. - Qualifications:At a minimum, what youll
need: -
- 3 plus years of experience in a guest service role -
- 1 to 2 years of leading teams -
- Working knowledge of Microsoft Office -
- Excellent oral and written communication skills that allow for
productive communication with team members, management, and guests
-
- Cash handling experience -
- Must be at least 18 years of age -Preferred qualifications: -
- High school diploma or equivalent -
- Perishable, Hospitality and/or Grocery Retail experience -
- Production Planning Software experience Physical and Work
Conditions -
- Repetitive hand/arm movements, grasping, bending, reaching,
ability to lift, push or pull up to 25 pounds by oneself, exposure
to extreme temperatures - -
- Ability to use tools equipment: knives, ladders, stepstools,
box cutters, pallet jacks, and other equipment (unless under the
age of 18) -
- Required to spend long periods of time on his/her feet and
standing or walking without a break (for up to 4 hours or as
required by law) -
- Wearing approved hat, hair net, and/or beard guard, and
personal protective equipment REASONABLE ACCOMMODATIONS: Consistent
with applicable laws, TFM will make reasonable accommodations for
qualified applicants and team members, unless doing so would result
in an undue hardship to TFM. This guiding principle applies to all
aspects of employment, including hiring and job assignment,
compensation, discipline, termination, and access to benefits and
training. -We are proud to be an Equal Opportunity
Employer:Qualified applicants will receive consideration for
employment without regard race, color, creed, religion, age, sex,
gender, sexual orientation, gender identity, pregnancy and related
medical conditions, national origin, genetic information, uniformed
service, veteran status, disability, or any other basis prohibited
by federal or state law. - -The statements in this job description
are provided to describe the general nature and level of work
expected in this role. While these statements include the essential
functions of the job, they are not intended to be a complete list
of all responsibilities, duties and skills required. As we work as
a team, there may be times team members are needed to perform
duties outside of their normal responsibilities based on business
needs. - -
Keywords: The Fresh Market Inc, Sarasota , Assistant Guest Service Manager, Executive , Sarasota, Florida
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