Clinical Navigator - FT Days - Sarasota LTACH - Sarasota, FL - Clinical Liaison
Company: PAM Health Specialty Hospital of Sarasota
Location: Sarasota
Posted on: May 14, 2022
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Job Description:
Clinical Navigator - FT Days - Sarasota LTACH - Sarasota,
FLClinical Navigator
If you're a Clinical Liaison, come check out PAM Health!
This position works under the direction of the Director of Business
Development. Cultivates referral relationships, manages assigned
territory, and completes patient assessments. Makes sales contacts
as well as analysis of referral and admission data from assigned
territory. Works collaboratively with business development team
members including the Admissions Manager and admission staff, as
well as nursing and other internal and external staff to facilitate
the referral conversion. Provides feedback and recommendations for
program development and quality improvement initiatives related to
customer service, the referral and admission process and patient
and referral source satisfaction. Develops and maintains excellent
relationships to all stakeholders including prospective patient,
family members, physicians, ICU and floor nurses, discharge
planners, case managers and payer representatives. Performs other
related duties as assigned or requested.
RESPONSIBILITIES
Pre-Admission Assessment
--- Maintains responsibility for patient referral until patient
admits to Post Acute Medical.--- Displays knowledge of both
inpatient rehabilitation and long-term acute care (LTACH)
admissions criteria for pre-assessment analysis.--- Coordinates and
completes on-site pre-admission assessments on potential patients
unless geographically prohibitive or competitive time of admission
will not allow. In the assigned market uses the fast track process
to facilitate referral conversions. Completes phone/FAX assessments
if geographically prohibitive. Documents pre-admission assessments
legibly, accurately, and completely in the approved format.---
Reviews medical record of referred patient and identifies all
aspects related to pre-certification financial coverage and
admission criteria. Serves as a navigator to the Admissions office
for insurance companies and provides clinical information to obtain
pre-certification from payers.--- After reviewing medical record
and interviewing patient/family, obtains facility admission
information to support the admission process; makes a
recommendation regarding acceptance and level of care, and
communicates status of admission to referral source as directed by
the admissions department.--- Orients patient and/or family to
facility services, including length of stay. Educates supports and
serves as a resource to family members of current, past and
potential patients.--- Communicates with facility Admissions
department and facility CEO on a daily basis to optimize census
management and case finding strategies.--- Follows up on all
pending as well as medical denials in person to re-evaluate
potential for admission.--- Conducts follow up with referral
facilities to ensure satisfaction and service levels were met.
Business Development
--- Designs and manages the marketing strategies for their assigned
territory.--- Uses sales and marketing techniques to show growth in
admission and revenue volume.--- Creates Quarterly Business
Development Plan for their assigned territory.--- Utilizes
educational opportunities to present the hospital to referral
sources.--- Identifies contacts and manages potential referral
sources using account management system.--- Uses prospecting
methods to generate leads.--- Meet the referral and admission goals
for their assigned territories.--- Participates in community
events/activities.--- Attends weekly Business Development
meetings.
Education
--- Identifies and educates new referral sources to Post Acute
Medical programs and services.--- Assesses and conveys stakeholder
needs. Establishes and maintains strong relationships with
providers through ongoing assessment and servicing of their
client's rehabilitation/LTACH needs.--- Schedules educational
inservices to educate referral services about Post Acute Medical
programs and services; works closely with the Admissions department
and Director of Business Development to achieve targeted census
goals and meet assigned objectives on a weekly, monthly and
quarterly basis. Communicates clearly, concisely and accurately.---
Provides or arranges educational presentations to referral sources
(physicians, discharge planners), families and to community members
as requested.--- Coordinates and schedules professional, family
and/or potential patient tours of all facilities. --- Gathers
information on health care providers in the facility service area
and forwards to management, including opportunities for contracting
with managed care companies and providers.--- Assists in the
development of new programs and services through ongoing assessment
of the needs of professionals, families, and patients.--- Remains
current on new programs and services in the Post Acute Medical
System through frequent communication and facility visits.
Documentation Reporting
--- Effectively maintains log of all pending cases.--- Provides
periodic verbal/telephone/email update on activities and market
trends as requested.--- Maintains a resource library of articles
and information for distribution to professionals, community
members, families and potential patients to assist them in
understanding facility services and the various disability groups
served.--- Completes a quarterly plan for assigned territory.---
Maintains territory Account Management System.
QUALIFICATIONS
Education and Training: Degree from an accredited college or
university in a health field, preferably nursing. Current licensure
in nursing or respiratory therapy is preferred. Prior marketing
and/or rehabilitation/LTACH experience preferred.
Experience: Must have a minimum of two years' experience in the
designated field of license, preferably with rehabilitation/LTACH
and marketing experience.
Knowledge, Skills, and Abilities:
--- Excellent clinical and assessment skills.--- Effective
presentation and training skills.--- Excellent written and oral
communication skills.--- Effective crisis management skills, with
demonstrated facilitation and problem solving experience.---
Effective team leadership skills.--- Knowledge of PPS
payment/reimbursement systems and DRG's/case weights.--- Knowledge
of patient rights and commitment to patient advocacy.--- Ability to
collect, document, and analyze data.--- Word processing and data
entry skills.--- Network access to community, state, and national
resources and health services organizations.--- Excellent
relationship management skills with referral sources and
physicians.
ABOUT US
PAM Health--is committed to being the most trusted source for
post-acute services in every community it serves by utilizing
experienced and dedicated staff to provide high quality patient
care and customer service. With over 44 Long Term Acute Care and
Rehabilitation hospitals and 16 Outpatient Clinics currently in
operation across the country, we are proud to offer services
including comprehensive wound care, aquatic therapy, ventilator
weaning, amputation treatment, pain management and much more.
Joining our PAMily allows you to work in a collaborative
environment with colleagues and leadership with exposure to a
variety of patient care levels. Aside from our competitive pay,
generous paid benefit time, and excellent insurance options, you
will also have opportunities for professional growth through our
Education Advancement Program.
We are excited to learn more about you and hope that you consider
joining us on a shared mission to improve the lives of others by
being an integral part of our We Care Program. Please take a moment
to visit us online at-- for a comprehensive look at how we're able
to positively impact our local communities.
PAM Health does not discriminate and does not permit
discrimination, including, without limitation, bullying, abuse or
harassment, on the basis of actual or perceived race, color,
religion, national origin, ancestry, age, gender, physical or
mental disability, sexual orientation, gender identity or
expression or HIV status, or based on association with another
person on account of that person's actual or perceived race, color,
religion, national origin, ancestry, age, gender, physical or
mental disability, sexual orientation, gender identity or
expression or HIV status.
Keywords: PAM Health Specialty Hospital of Sarasota, Sarasota , Clinical Navigator - FT Days - Sarasota LTACH - Sarasota, FL - Clinical Liaison, Healthcare , Sarasota, Florida
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