Customer Service Representative
Posted on: November 22, 2021
Location Horizon Sarasota, FL (TWC) - H813; 1550 Sarasota Center
Blvd, Sarasota, Florida - 34240
The Customer Service Representative (CSR) empowers our customers to
build, manage and grow successful landscape businesses, by
generously sharing product knowledge, providing recommendations
that will improve their bottom line, demonstrating exceptional
service and always radiating a positive attitude. They are the face
of the sales center and our customers' primary point of contact for
walk-ins, phone orders and will call service.
Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary
of POOLCORP - the world's largest publicly traded distributor of
swimming pool, landscaping and outdoor living products - which
employs over 5,000 team members in more than 395 sales centers
Horizon operates 70 of those sales centers across the US, and is a
leading distributor of landscape and irrigation products with a
focus on serving the needs of professional landscape contractors.
With more than 60 years of industry experience, Horizon prides
itself in offering the convenience and buying power of a national
company with the personalized service and attention to detail of a
At Horizon, our people ARE our priority and there are so many
reasons to join our team! Here's a few---
Career Opportunities: Looking for a career - not just a job? Then
we may be the place for you! We have both the career opportunities
and training needed as you grow. We offer continuous learning -
locally in sales center training sessions, virtually in our online
learning center, in the classroom at our training facility in
Dallas, TX, and through tuition reimbursement. At Horizon, the sky
is the limit.
Excellent Benefits : Our generous benefit package includes: group
medical, prescription, dental, vision and life insurance; 401(k) -
offered currently with a company match; an employee stock purchase
program; seasonal sales and rewards programs; an Employee
Assistance Program, exclusive vendor discounts offered to POOLCORP
/ Horizon employees and more.
Winning Team : Our history of success is the result of our winning
team. At Horizon, you will work with some of the best and
brightest, in a stable environment, with predictable work hours and
the ability to earn even more through overtime , and continuous
rewards when targets are met---which is often the case. Join us and
you'll join a "winning team."
So, whether you are new to the business or are a seasoned
professional, Horizon has a place for you.
Eagerly greets walk-in and phone customers, and listens to
understand their needs and challenges.
Treats customers as business partners , by recommending product
solutions, upsell options, and complimentary items designed to make
their jobs easier and more profitable.
Collaborates with team members and utilizes all company resources
to sell Horizon's value and give customers the best service and
Prepares sales orders and assists customers in selecting and
Makes follow-up calls to potential and existing customers to
introduce opportunities and solicit additional business.
Resolves customer complaints professionally and in a timely
Maintains a clean, well-organized, well-stocked sales center.
Assists in receiving, shipping, and general warehouse duties.
Other duties as assigned.
Strong customer-service attitude.
Self-motivated and detail-oriented personality.
Thrives in a fast-paced environment focused on serving business
owners with urgent needs.
Understands information and communicates clearly through spoken and
written words, asks questions as appropriate, and thinks critically
to identify solutions to problems.
A cooperative, dependable team player.
Good computer and record-keeping skills, and aptitude to learn
ever-evolving systems, programs, handheld technology and
Ability to frequently lift and move items that weigh up to 20
pounds and occasionally up to 75 pounds.
Possess or obtain forklift certification.
Must be 18 years of age or older to apply.
High school diploma or GED.
Bilingual (English/Spanish) a plus.
Irrigation experience is a huge plus and knowledge in other
landscape products is helpful.
Visit our website, horizononline.com, for more information!
Horizon Distributors, Inc./POOLCORP is a drug-free company and an
To apply, email firstname.lastname@example.org
Keywords: Poolcorp, Sarasota , Customer Service Representative, Hospitality & Tourism , Sarasota, Florida
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