Customer Service Specialist

Company: Centerstone
Location: Sarasota
Posted on: March 19, 2023

Job Description:

Job Description

*Minimum Qualifications:*

High school diploma. Great customer service skills, computer skills, and phone etiquette.
Experience working in a clinical office setting and/or retail experience a plus.

*Preferred Qualification:*

Experience working in a clinical office setting and/or retail experience a plus.

*Special Skills, Knowledge and Abilities:*

Great customer service skills, computer skills, and phone etiquette.

*Essential Functions:*

* Reports to work as scheduled on a daily basis and performs assigned duties to ensure the smooth operation of the department.

* Ensure customers are greeted and assisted in a timely manner.

* Maintains and monitors appointment scheduling.

* Maintains and monitors receipt of payments.

* Manages complaints/grievances and ensuring overall client satisfaction while checking in or out for services.

* Scan all necessary documents.

* Ensure all necessary appointments, demographic, episode of care and financial information is entered timely, accurately and appropriately.

* Committed to a high level of customer satisfaction, teamwork, and accountability.

* Performs other related duties as assigned by supervisor.


*Work Environment/Physical Demands:*

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

*Position Type:*

Expected Hours of Work and Travel: Position is Full Time. Must be available Mon-Fri from 8:30am - 5:00pm.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Vision insurance
Experience level:
* No experience needed
Shift:
* Morning shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person



Ability to commute/relocate:
* Sarasota, FL: Reliably commute or planning to relocate before starting work (Required)


Work Location: In person%10863539% %%customer%%

Keywords: Centerstone, Sarasota , Customer Service Specialist, Hospitality & Tourism , Sarasota, Florida