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Customer Relations Coordinator - Sunset Dodge Service Department

Company: Sunset Auto Group
Location: Sarasota
Posted on: April 14, 2019

Job Description:

Sunset Dodge-Chrysler-Jeep-Ram, a proud member of the Sunset Automotive Group family of dealerships, has an immediate opening for a friendly, customer-focused professional to join our service team as a Service Department Customer Relations Coordinator.In this position, you will primarily answer emails and phone calls to assist our valued customers with their service questions and concerns and schedule service appointments. You will also work with the service team to resolve customer issues. This position will also require some office experience and skills, including cash handling, because this position backs up and fills in for other service department positions including the cashier. Our ideal candidate will be organized, have the ability to multi-task, be a team player, and have a friendly personality.Professional and pleasant over the phone and in personExperience in reception, hospitality, or call center preferredPrevious automotive service experience a plus, but not requiredDependability is very important as this role is key to keeping our department running wellFull-Time Daytime Hours - somewhat variable, generally 8-5 five days a week, must have availability Monday-SaturdayIf you have customer service or reception experience and looking for an opportunity where you can contribute to an established and respected organization as well as have the opportunity to learn and grow, join our team at Sunset Dodge!Customer Relations Coordinator DutiesAs an Automotive Service Department Customer Relations Coordinator, you will be answering phones to set appointments as well as responding to other customer requests, concerns, and inquiries for the service department. This position's responsibilities also include assisting in-person customers at the service counter and backing up the cashier. Exceptional customer service skills are vital for this position. Duties include:* Answering a large volume of incoming service department emails and calls and assisting with inquiries or routing appropriately* Setting, confirming, and following up on service department appointments* Determining each customer's needs by active listening* Multi-tasking and staying organized to enhance the customer experience* Backing up the cashier to accept customer payments for service and entering them into the accounting software* Other duties as required(BILINGUAL CANDIDATES ALSO NEEDED)Service Department Customer Relations Coordinator RequirementsAs a Client Loyalty Coordinator, you must embody Sunset Automotive Group's stellar community reputation of honesty, integrity and superior customer service. It is also important that you display excellent verbal and written communication and interpersonal skills.The ideal Service Department Customer Relations Coordinator will also have:* Proven track record in customer service and/or sales; automotive experience is preferred, but not required* Excellent customer service and communication skills* Ability to establish rapport and build relationships to ensure repeat customers* Strong multi-tasking and organization skills* Basic computer proficiency* Verifiable work history* Professional appearance and demeanor* Strong English skillsSunset Automotive Group BenefitsFull-time employees of Sunset Automotive Group enjoy the following benefits:* Medical Insurance* Dental Insurance* Vision Insurance* 401(k) Retirement Plan* Short-Term and Long-Term Disability Coverage* Life Insurance* Flexible Spending Accounts* Paid Time Off* Company-paid Training* Employee Discounts* Pay Plan based on experience* And more!If you are looking for a company where you will be appreciated and have opportunities to learn and advance, this is the place for you. Enjoy your job and the people you work with at Sunset Automotive Group!

Keywords: Sunset Auto Group, Sarasota , Customer Relations Coordinator - Sunset Dodge Service Department, Hospitality & Tourism , Sarasota, Florida

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