SarasotaFLRecruiter
the smart solution for Sarasota jobs

Customer Service Representative

Company: Alorica
Location: Sarasota
Posted on: May 19, 2019

Job Description:

GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary WHY JOIN ALORICA?
    Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud ofMaking Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
    Simply put, we want to make lives bettern - one interaction at a time. And to do that, we need the very best people to join us.
    But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're atourbest.
      So what do you say? Ready to take the next step?
      JOB REQUIREMENTS
      Minimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service amajorplus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus Knowledge, Skills and Abilities:
        • Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS
          Work Environment
          • A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems Physical Demands
            Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
            DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

            TAKE THE NEXT STEP
            Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
            You ready? Let's do this.

            About Alorica:
            Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

            Associated topics: call center, client service, customer care, customer order, customer service, customer service representative, representative, service representative, support specialist, telephone

Keywords: Alorica, Sarasota , Customer Service Representative, Hospitality & Tourism , Sarasota, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Part Time Vinoy Club Grill Server - Vinoy Renaissance St. Petersburg Resort & Golf Club - (19000YR6)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International, Inc.
Location: Saint Petersburg
Posted on: 05/20/2019

Guest Service Representative - Courtyard St. Petersburg Clearwater - (19001480)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International
Location: Clearwater
Posted on: 05/20/2019

Housekeeper - AC Hotel Tampa Airport (190007LF)
Description: Heres To Your Journey with At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether its the artful pour of a drink or the elegant line of a chaise, AC Hotels (more...)
Company: Marriott International, Inc.
Location: Saint Petersburg
Posted on: 05/20/2019


Housekeeping Aide - Tampa Airport Marriott (19001ES9)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Tampa
Posted on: 05/20/2019

Part Time Guest Service Representative - Tampa Airport Marriott (19000X2Y)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests (more...)
Company: Marriott International, Inc.
Location: Clearwater
Posted on: 05/20/2019

Customer Service: Work-At-Home Greek-Bilingual Customer Experience Rep
Description: If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further DISH s 9 U.S.-based Customer (more...)
Company: Dish Network
Location: Tampa
Posted on: 05/20/2019

Bartender - Tampa Marriott Waterside Hotel & Marina (19000KVK)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Tampa
Posted on: 05/20/2019

Cook II Alfresco Restaurant AM/PM - Vinoy Renaissance St. Petersburg Resort & Golf Club (17001ZR
Description: Share what inspires you, and help others discover the world as you go. Explore, uncover, share, inspire. At Renaissance Hotels. Vinoy Renaissance St. Petersburg Resort Golf Club located at 501 Fifth (more...)
Company: Marriott
Location: Tampa
Posted on: 05/20/2019

PT Barback - Tampa Marriott Waterside Hotel & Marina - (19000ZX1)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Saint Petersburg
Posted on: 05/20/2019

Part Time Server AM/PM -Banquets - Ritz-Carlton, Sarasota (19000ME2)
Description: Part Time Server AM/PM -Banquets At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the (more...)
Company: Marriott International, Inc.
Location: Tampa
Posted on: 05/20/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Sarasota RSS job feeds