Housekeeping Manager (NE) - Ritz-Carlton, Sarasota (190015Y3)
Company: Marriott International, Inc.
Posted on: July 11, 2019
Heres To Your Journey with The Ritz-Carlton At more than 80
award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest
stays with us, the experience stays with them. As the premier
worldwide provider of luxury experiences, we set the standard for
rare and special luxury service the world over. We invite you to
explore The Ritz-Carlton. The Ritz-Carlton, Sarasota located at
1111 Ritz-Carlton Drive, Sarasota, FL 34236 is currently hiring a
Housekeeping Manager (NE). Responsibilities include: JOB SUMMARY
Responsible for the daily shift operations of Housekeeping,
Recreation/Health Club and, if applicable, Laundry. Assigns work to
employees to ensure property guestrooms, public space and employee
areas are clean and well maintained. Completes inspections and
holds people accountable for corrective action. Assists in ensuring
guest and employee satisfaction while maintaining the operating
budget. CANDIDATE PROFILE Education and Experience High school
diploma or GED; 2 years experience in the housekeeping or related
professional area. OR 2-year degree from an accredited university
in Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; no work experience required. CORE
WORK ACTIVITIES Supervises Housekeeping Operations and Budgets
Verifies that guest room status is communicated to the Front Desk
in a timely and efficient manner. Inspects guestrooms on a daily
basis. Utilizes a list of rooms to be cleaned immediately and list
of prospective check-outs or discharges to prepare work
assignments. Inventories stock to ensure adequate supplies.
Supports and supervises an effective inspection program for all
guestrooms and public space. Understands the impact of departments
operations on the overall property financial goals and objectives.
Verifies all employees have proper supplies, equipment and
uniforms. Communicates areas that need attention to staff and
follows up to ensure understanding. Supervises daily Housekeeping
shift operations and ensures compliance with all housekeeping
policies, standards and procedures. Participates in departmental
meetings and continually communicates a clear and consistent
message regarding the departmental goals to produce desired
results. Conducting Human Resources Activities Uses all available
on the job training tools to train new room attendants and provide
follow-up training as necessary. Establishes and maintains open,
collaborative relationships with employees and ensures employees do
the same with them. Participates in scheduling employees to
business demands and tracking employee time and attendance.
Verifies employees understand expectations and parameters.
Administers property policies fairly and consistently; disciplinary
procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the
Peer Review Process. Supervises staffing levels to ensure that
guest service, operational needs, and financial objectives are met.
Observes service behaviors of employees and provides feedback to
individuals. Participates in an on-going employee recognition
program. Solicits employee feedback, utilizes an open door policy,
and reviews employee satisfaction results to identify and address
employee problems or concerns. Ensuring Exceptional Customer
Service Sets a positive example for guest relations. Participates
in the development and implementation of corrective action plans to
improve guest satisfaction. Empowers employees to provide excellent
customer service. Emphasizes guest satisfaction during all
departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints. Strives to
improve service performance. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? The
Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Sarasota , Housekeeping Manager (NE) - Ritz-Carlton, Sarasota (190015Y3), Hospitality & Tourism , Sarasota, Florida
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