SarasotaFLRecruiter Since 2001
the smart solution for Sarasota jobs

Call Center/Customer Service Representative

Company: Alorica
Location: Sarasota
Posted on: November 11, 2019

Job Description:


At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.


Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.


* Responds to requests and calls from customers related to client specific programs and products
* Identifies and responds to customer's needs based on designated procedures of account/client
* Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
* Escalates calls to supervisor when necessary and appropriate
* Responds to requests for assistance and/or possible processing of credit card authorizations
* Tracks call related information of each call received for auditing and reporting purposes
* Provides feedback reports on call issues related to downtime and/or training issues


* Escalates calls to supervisor when necessary and appropriate
* Maintains and updates customer information as necessary
* Provides support and assistance as needed
* Up-sells to customer upgrades as necessary
* May perform other client specific duties as necessary and required by program/account
* Other duties as assigned


Minimum Education and Experience:

* --- High School Diploma or GED required; graduation from a college with an Associate's degree preferred
* Customer service experience
* Phone related customer service
* Familiarity with Microsoft Windows, Word, and Excel applications
* May require client specific bilingual language requirement, as necessary

Knowledge, Skills and Abilities:

* Knowledge of product/procedures
* Ability to use phone and computer systems
* Customer service skills
* Strong interpersonal skills
* Excellent oral and written communication skills
* Strong listening/comprehension skills
* Ability to stay composed and objective
* Patience/empathetic
* Mental Acuity
* Conversational
* Confident/Assertive
* Demonstrate a positive attitude

Work Environment:

* Constant work performed in a climate controlled, call-center environment
* Constant usage of phone and computer systems

Physical Demands:

* Constant sedentary work


Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Sarasota , Call Center/Customer Service Representative, Hospitality & Tourism , Sarasota, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Hospitality & Tourism Jobs

Assistant Shift Supervisor (Tampa)
Description: Goodwill-Suncoast is now hiring for following positions: 13 br Assistant Shift
Company: Goodwill Industries-Suncoast
Location: Saint Petersburg
Posted on: 11/20/2019

Delivery Driver- Home Depot Pro
Description: POSITION PURPOSE br As a Delivery Driver, you will be responsible for the distribution and delivery of maintenance, repair, and operational MRO products to a variety of facilities and businesses. (more...)
Company: Home Depot
Location: Brandon
Posted on: 11/20/2019

Lead Teacher
Description: Description: KinderCare Education is the nation's leader in early childhood education. We nourish curiosity through purposeful experiences to create a future full of lifelong learners. From our National (more...)
Company: KinderCare Education
Location: Tampa
Posted on: 11/20/2019

Concierge-Club Level - The Ritz-Carlton - (19153145)
Description: Concierge-Club Level At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays (more...)
Company: Marriott International, Inc.
Location: Lakeland
Posted on: 11/20/2019

Administrative Assistant/Customer Service Specialist
Description: Reports To: -Chief of Operations -Summary: -Provides administrative support to agents, brokers, and management. -Provides excellent Customer Services to all Excalibur clients. - -Essential Duties and (more...)
Company: Excalibur Financial Group
Location: Tampa
Posted on: 11/20/2019

Host / Hostess (PT) - Orlando World Center Marriott - (19118596)
Description: Here's To Your Journey with Marriott Hotels Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more (more...)
Company: Marriott International, Inc.
Location: Lakeland
Posted on: 11/20/2019

Restaurant Supervisor - Full Time - Renaissance Tampa International Plaza Hotel - (19111320)
Description: You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. (more...)
Company: Marriott International, Inc.
Location: Saint Petersburg
Posted on: 11/20/2019

Retail Sales - Daniels Pkwy.
Description: Store Location US-FL-Fort Myers br Overview br The Retail Sales employee performs guest service by providing information to the guest about the store and retail products, assisting guests with merchandise, (more...)
Company: Cracker Barrel Old Country Store, Inc.
Location: Fort Myers
Posted on: 11/20/2019

Line Cook
Description: OverviewOur culinary department is looking for a professional Line Cook who can help prepare meals as per
Company: Doubletree Tampa Airport Westshore FL98
Location: Tampa
Posted on: 11/20/2019

Line Cook
Description: Job Description br We offer culinary positions of all levels that are truly A Cut Above. You might run the saut-- station, perfectly prepare light and crispy dim sum, or play with fire at the woks - (more...)
Company: P.F. Chang's China Bistro
Location: Fort Myers
Posted on: 11/20/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Sarasota RSS job feeds