Iva/Ivr Developer
Company: SS&C
Location: Sarasota
Posted on: January 23, 2023
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Job Description:
The speed of technology. The influx of data. Shifting
regulations. Increased customer expectations.That's where you'll
find SS& C, helping clients find opportunity in ever-changing and
complex customer, business, and regulatory requirements. Mastering
complexity is a constantly changing and evolving challenge - one
that only a few people can embrace and thrive upon.If you see your
opportunity in complexity, then we are the right fit for you.Job
Description:Job Description:SS& C is seeking a skilled Intelligent
Voice Automation (IVA) technician to join our Voice Support team
having responsibilities for IVA configuration, maintenance and
incident support that meet service level agreements and provide
high system availability. You will be responsible for real time IVA
monitoring and support. Candidates are able to provide high-level
technical expertise, are curious minded with solutions that add
that add value and can study vendor products to determine how to
best utilize them to meet company and/or client needs. An
experienced IVA/IVR developer possesses specialized depth and/or
breadth of expertise in software administration activities and
demonstrates extensive knowledge in the field.Minimum
Qualifications:Bachelor's degree or 4 years of equivalent/relevant
work experience with Intelligent Voice Automation (IVA)
Technology.Experienced in consulting with business partners and
clients to educate on IVR capabilities and best practices.Ability
to perform on-call rotation duties.Work closely with business
stakeholders and partners to understand objectives, identify
priorities, share performance insights and gain support for
improvement recommendations.Contribute to reported concerns,
validate improvement opportunities, generate recommendations and
implement IVR changes with efficiency and improved caller
experience. Review IVR feedback, research and follow up on
issues.Exhibit understanding of IVR and Contact Center metrics and
caller behaviors.Working knowledge of Contact Center technologies
(IVR, CTI, WFM, Call Routing, etc).Experience in conversation
dialog flow design and knowledge of various speech engine
capabilities and tuning concepts.Ability to be proactive, adapt
quickly to change, and to successfully meet deadlines.Understand
the integration with internal systems via API layer and
integrations into conversation flows.Proven ability to work
independently as well as in a collaborative team environment,
prioritize multiple tasks and meet deadlines and desired
results.Preferred Qualifications:Experience with Five9 agent
software and Inference IVA Studio.Exposure to financial investment
methods such as Mutual Funds, REITS, Educational 529 Plans,
etc.Experience with Git, GitLab, Jira, ServiceNow.Experience with
multi-vendor platforms.Experience in working with json, Javascript,
Linux Command, xml, Spring.Experience working with SQL to write,
edit, and execute queries on databases.Exposure to Agile software
development methodology.SS& C is an equal opportunity employer and
values a diverse and inclusive workplace. All qualified candidates
will receive consideration for employment without regard to age,
race, color, religion, genetic information, sex, sexual
orientation, gender identity, national origin, disability status,
protected veteran status, or any other characteristic protected by
law. For more information about Equal Opportunity in the Workplace
please click here and here. SS& C is committed to working with and
providing reasonable accommodation to job applicants with
disabilities. If you are a qualified individual with a disability
and need an accommodation or accessibility assistance to complete
the online application, please contact us at
peoplecenter@dstsystems.com for assistance.
Keywords: SS&C, Sarasota , Iva/Ivr Developer, IT / Software / Systems , Sarasota, Florida
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