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Iva/Ivr Developer

Company: SS&C
Location: Sarasota
Posted on: January 23, 2023

Job Description:

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.That's where you'll find SS& C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge - one that only a few people can embrace and thrive upon.If you see your opportunity in complexity, then we are the right fit for you.Job Description:Job Description:SS& C is seeking a skilled Intelligent Voice Automation (IVA) technician to join our Voice Support team having responsibilities for IVA configuration, maintenance and incident support that meet service level agreements and provide high system availability. You will be responsible for real time IVA monitoring and support. Candidates are able to provide high-level technical expertise, are curious minded with solutions that add that add value and can study vendor products to determine how to best utilize them to meet company and/or client needs. An experienced IVA/IVR developer possesses specialized depth and/or breadth of expertise in software administration activities and demonstrates extensive knowledge in the field.Minimum Qualifications:Bachelor's degree or 4 years of equivalent/relevant work experience with Intelligent Voice Automation (IVA) Technology.Experienced in consulting with business partners and clients to educate on IVR capabilities and best practices.Ability to perform on-call rotation duties.Work closely with business stakeholders and partners to understand objectives, identify priorities, share performance insights and gain support for improvement recommendations.Contribute to reported concerns, validate improvement opportunities, generate recommendations and implement IVR changes with efficiency and improved caller experience. Review IVR feedback, research and follow up on issues.Exhibit understanding of IVR and Contact Center metrics and caller behaviors.Working knowledge of Contact Center technologies (IVR, CTI, WFM, Call Routing, etc).Experience in conversation dialog flow design and knowledge of various speech engine capabilities and tuning concepts.Ability to be proactive, adapt quickly to change, and to successfully meet deadlines.Understand the integration with internal systems via API layer and integrations into conversation flows.Proven ability to work independently as well as in a collaborative team environment, prioritize multiple tasks and meet deadlines and desired results.Preferred Qualifications:Experience with Five9 agent software and Inference IVA Studio.Exposure to financial investment methods such as Mutual Funds, REITS, Educational 529 Plans, etc.Experience with Git, GitLab, Jira, ServiceNow.Experience with multi-vendor platforms.Experience in working with json, Javascript, Linux Command, xml, Spring.Experience working with SQL to write, edit, and execute queries on databases.Exposure to Agile software development methodology.SS& C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. SS& C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at peoplecenter@dstsystems.com for assistance.

Keywords: SS&C, Sarasota , Iva/Ivr Developer, IT / Software / Systems , Sarasota, Florida

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