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Technical Field Consultant

Company: Ivoclar Vivadent
Location: Sarasota
Posted on: October 9, 2019

Job Description:

Purpose To provide technical support, education and training to Ivoclar Vivadent, Inc.'s customers, employees and sales representatives. Your Responsibilities Provide training course, meeting and infrastructure support for Ivoclar Vivadent ICDE located in Sarasota, FL. Participate in development and enhancement of Education Department and Technical Services Department strategy and philosophy as requested Engage in Education Department curriculum development and development and preparation of course materials and training kits Create training modules for sales force training and development Evaluate new technical products at the request of research and development Provide input for the development of instructions for use for new products Develop and contribute to the development of technical support materials for use by customers and Ivoclar Vivadent employees Troubleshoot customer complaints and analyze and report on physical complaints sent in by customers. Serve as Material Expert in the CRM-Customer Complaint Handling System and communicate results to customer Provide telephone technical assistance and troubleshooting Provide in-house and in-field training which may include seminars, lectures, demonstrations, clinics, trade shows and meetings and customer field update training and/or troubleshooting at the request of the department manager Have a thorough knowledge of product features and benefits Must follow training program guidelines in all presentations All of the above Duties and Responsibilities are to be performed at the ICDE located in Sarasota, FL until directed otherwise by the department manager Your Qualifications College degree preferred. CDT required (or RDT for Canada), or equivalent job experience Background as a Dental Technician required including waxing, casting, finishing, ceramics, dentures, crowns and bridges Teaching experience and platform-speaking ability required Ability to sit and stand up to 8 hours per day, view a computer monitor and move about effectively to fulfill the essential functions of the job Ability to travel Employment Type: Full Time Years Experience: 3 - 5 years Bonus/Commission: Yes

Keywords: Ivoclar Vivadent, Sarasota , Technical Field Consultant, IT / Software / Systems , Sarasota, Florida

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