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Practice Administrator

Company: CAN Community Health
Location: Sarasota
Posted on: May 22, 2020

Job Description:

Statement of Purpose: This position is responsible for performing managerial, administrative, and facility support duties under the direction of the Director of Operations. The Medical Practice Administrator implements the organizational strategies set by the leadership team, ensures consistent and correct application of policies and procedures by clinic staff, and proactively communicates patient feedback, issues, and resource needs to the Director of Operations. The Medical Practice Administrator supervises, coordinates, and integrates practice resources to meet both the short-term and long-term tactical priorities set by the Director of Operations. Job duties include proactively monitoring compliance with policies and procedures, training staff on new policies and processes, coaching and discipline when appropriate, problem solving and service recovery, enhancing coordination of care between CAN and our partners, and recommending solutions to enhance service and efficiency. The Medical Practice Administrator also works closely with the staff and physicians to ensure location compliance with applicable regulatory standards (e.g., OSHA ,DOH, DOL, HIPAA, etc.). This position will support to clinics. Must be willing to travel between Sarasota, FL and North Port FL weekly. Primary Tasks: Medical Practice Administrator Sarasota/North Port Clinic Locations

  • Responsible for office administration including front office, medical records (HIM), clinical staff, and all other CAN staff members.
  • Act as point of contact for the facility regarding staff supervision, customer service, and management of the clinics, equipment, and day to day operations.
  • Responsible for delegation of work and staffing hours.
  • Develop and maintain administrative guidelines and documentation to ensure consistency in approach.
  • Responsible for front end revenue cycle functions, such as collecting and documenting patient information to facilitate accurate and timely billing and payment to align with the protocols of our main billing department.
  • Provide facility performance reports and other analytical reports as required.
  • Work with other Practice Administrators to share best practices, create uniformity, streamline clinical flow and strategize on promoting clinic growth.
  • Acts as a liaison between staff and providers to include; representing staff needs to the providers, as well as provider needs to the staff, in order to ensure successful office operation.
  • Maintain office supplies and equipment to include ordering of administrative supplies and overseeing clinical staff member responsible for ordering of medical supplies.
  • Coordinates provider schedules and patient appointments, which includes training staff on the use of the EMR software and maintaining staff knowledge of scheduling guidelines as well as operational functions.
  • Analyze clinic flow for better efficiency and process improvement efforts; execute these improvements while creating accountability with staff.
  • Collaborate and coordinate related activities to create an environment of one team working together to deliver quality care to our patients and clients.
  • Acts as a liaison between the patients, clients, visitors and staff of the clinic to ensure all customers are satisfied with all services offered by the clinic.
  • Focus on patient experience, metrics, reporting where needed, customer service and process improvement.
  • Assists providers, office and clinical staff, as necessary, to include filling in as front desk representative, assisting with clinical issues, coordinating patient tests, processing referrals and medical record requests, etc.
  • Complies with and enforces all established CAN policies, procedures and protocols as well as any department-specific policies and procedures as they relate to job functions.
  • Interviews and assists in selecting candidates for employment.
  • Work closely with HR to prepare new hire schedule for required training, coordinate technology needs with IT, setup workstation with equipment and supplies.
  • Conducts employee reviews and provides appropriate constructive feedback and training when necessary in a timely manner.
  • Liaison between clinic, and all CAN internal departments (i.e. IT, facilities, compliance, accounting, billing, advancement, etc.).
  • Responsible for staff compliance with EMR/medical records utilization.
  • Appropriately documents coaching, counseling, and disciplinary activities in compliance with applicable policies and regulations.
  • Attends and actively participates in facility manager/clinic coordinator meetings.
  • Assists in projects that are small to moderate in scope.
  • Anticipate needs and set priorities to handle a changing environment.
  • Responsible for reviewing timesheets for payroll to ensure accuracy and timely approval for employees.
  • Supports efforts to ensure that policies and procedures are appropriate to program and services and that they are developed and/or adjusted according to programmatic changes and evolving community needs.
  • Support Patient Care Coordinator and activities around the 340B Pharmacy Program.
  • Participate in monitoring site visits, audits, and other related activities as directed.
  • Support short-term and long-term planning activity including marketing to new physicians, new practice locations, and new services to the community.
  • Establishes and maintains effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
  • Assist with reviewing and planning for equipment and facility maintenance needs.
  • Assists with the performance and provides analysis of all existing contracts when requested.
  • Proactively maintains knowledge of state and federal legislative and regulatory laws and rules.
  • Promotes and practices CAN Community Health, Inc.'s mission, vision, values, and follows policies.
  • Maintains confidentiality regarding patient and/or family in accordance with professional and departmental standards.Secondary Tasks: Medical Practice Administrator Sarasota/North Port Clinic Locations 1. Practice Integrity and Mission and Value statement. 2. Perform other duties as assigned by Director of Clinical Operations 3. Works as a liaison with other clinical management team members to ensure successful flow of the organization's operations (e.g. billing, accounting, IT, pharmacy, etc.) 4. Work with partners of the agency to design and implement marketing strategic plan.Responsible To: Director of Clinical Operations.

    Education/Professional: Medial Practice Administrator Sarasota/North Port Clinic Locations
  • At least 5-years of experience as a Medical Practice Manager, or equivalent combination of work experience and education.Knowledge, Skills and Abilities Required: Medical Practice Administrator Sarasota/North Port Clinic Locations Ability to work with minimal supervision. Ability to effectively communicate both written, verbally. Ability to give and receive information over the telephone. Ability to effectively utilize problem-solving and decision-making techniques. Ability to make effective judgments and decisions based on objective criteria. Strong work ethic. Demonstrated Leadership abilities, including team building. Knowledge of EMR systems such as eCW Excellent communication and interpersonal skills and a collaborative management style. Excellent Computer skills and proficiency in Microsoft Office (EXCEL, VISIO, Word, PowerPoint) Excellent people skills, open to direction and commitment to get the job done. Ability to tactfully interact with diverse personalities. Promotes team work, productivity and delivery of high quality care. High comfort working in a diverse, busy environment with changing priorities. Knowledge of HIV medical terminology, procedures, medications and treatment practices.Physical Requirements: Medical Practice Administrator Sarasota/North Port Clinic Locations
  • Neat, professional appearance.
  • MEDIUM- Exerts up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to lift, carry, push, pull, or otherwise move objects including the human body. Involves sitting most of the time buy may involve walking or standing for brief periods of time.
  • Requires expressing or exchanging ideas by means of spoken word, visual and auditory acuity.
  • Must be willing to travel between clinics in Sarasota and North Port, FL.Other Duties: Medical Practice Administrator Sarasota/North Port Clinic LocationsPlease note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristic protected by applicable law. PI120344321

Keywords: CAN Community Health, Sarasota , Practice Administrator, Other , Sarasota, Florida

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