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Director of Claims - Florida

Company: Wellington Insurance Services
Location: Sarasota
Posted on: October 18, 2020

Job Description:

Job Description Wellington is looking to add a Claims Director to assist with Wellington's expansion into the Florida market. This individual must have a strong knowledge of the claims handling process in Florida and the challenges of same. This role requires adaptability, creativity, a strong desire to champion initiatives, and the ability to wear many hats. This role is expected to morph into a more hands on role as claim volume in Florida materializes. Duties Include, but are not limited to: * Formulate recommendations regarding claims policies and procedures. Champion new ideas and changes. * Create and implement processes and procedures necessary for success; identify improvements as necessary. * Act as the regulatory compliance liaison for the Claims department. Remain apprised of ever-changing state regulations and issues, industry activities, and trends in order to implement changes to stay current with same. * Direct claim handling in accordance with the established guidelines and criteria; provide direction and guidance to Claims Supervisors. * Meet with Claims Supervisors on a regular basis to identify trends and training needs for staff. * Provide respectful, constructive feedback to Claim Supervisors regarding leadership of their teams and assist with overall team performance. * Conduct quarterly and as-needed quality reviews/claim audits to ensure conformance to Company claim handling best practices and state regulations. Deliver targeted training and develop performance objectives based on same. * Identify and develop departmental training opportunities. In conjunction with others in the Company, develop training materials and assist in training sessions. * In coordination with Office of the General Counsel, investigate and respond to complaints filed with state insurance departments. * Produce and present reports on a regular basis and as needed by management. * Act as Company liaison for client companies and provide effective service to client companies in response to claims issues and information requests. * Supervise and support work-load surges due to weather-related events as needed. * May travel on occasion to work with Field Property Adjusters and/or manage a catastrophic event. * Perform other duties as instructed or required to complete the job successfully, including special projects and/or work-load surges due to weather-related events that may require hours beyond core business hours.

Keywords: Wellington Insurance Services, Sarasota , Director of Claims - Florida, Other , Sarasota, Florida

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