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Relocation Specialist - Partial Remote

Company: Title Resource Group LLC
Location: Sarasota
Posted on: April 3, 2021

Job Description:

Job Description Relocation Specialist - Partial Remote

The Relocation Client Service Specialist acts as a liaison between a designated team of real estate agents and various clients/partners that entrust us with their referral business. The Relocation Client Service Specialist is responsible for managing and delivering effective communication to all parties throughout the life of the referral. This role is extremely critical in the success of converting these leads while ensuring the highest level of service is delivered to our client/partners.

The Relocation Client Service Specialist key responsibilities include, but are not limited to, the following:
--

  • Receives and reviews incoming referrals to understand all instructions pertaining to the client and information about the agent chosen to accept the referral.
  • Reaches out to assigned agent verbally to discuss client needs and share any specialist instructions.
  • Finish any data entry pertinent to the referral that has not already been entered.
    • Release referral agreement to agent for their acceptance.
    • Confirm referral acceptance to client.
    • Communicates with agent to obtain initial contact and regular status updates for each referral and transfer that data to the client via phone communication, client portal or email.
    • Monitors all communication from agent and client and manages that information accordingly. Client Service Specialist is looking for key information action items to ensure referral is progressing smoothly. If there are signs of concern, Specialist is responsible for reaching out and trying to resolve the issue or take corrective action.
    • Specialist is responsible for maintaining data integrity in all systems.
    • Specialist runs reports to ensure that date driven updates are received and delivered to all parties.
    • Specialist ensures contract information is obtained, reviewed and shared with client.
    • Specialist ensure that all closing related information is shared with all parties. Requirements:
      --
      • High School Diploma or equivalent.
      • Two or more years of experience in a customer centric business environment with administrative responsibility
      • One or more years of experience in the Relocation or Real Estate industry preferred
      • Proficiency in Microsoft Office: Word, Excel and Outlook.--
      • Excellent data entry skills with a strong attention to detail.
      • Ability to work well under pressure with excellent organizational skills and attention to detail.
      • Ability to interact successfully with both internal and external customers at all levels.
      • Professional communication skills, both verbal and written.
      • Creative problem-solving skills.
        #LI-EG1
        #LI-Partial Remote Employment Type Full-time Company About Us Realogy Holdings Corp. --(NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy's diverse brand portfolio includessome of the most recognized names in real estate: Better Homes and Gardens-- Real Estate , Century 21-- , Coldwell Banker-- , Coldwell Banker Commercial-- , Corcoran-- , ERA-- , Sotheby's International Realty-- . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today's consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.
        At Realogy, diversity fuels success - for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent - strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity - respecting backgrounds, cultures, perspectives.
        You'll find our commitment to diversity reflected in our achievements:
        • Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women's Forum of New York.
        • First residential real estate company to endorse the--Equality Act --and fully support-- H.R. 1447 --amending the Fair Housing Act to include LGBTQ+ as protected classes.
          With diversity, we succeed together. We hope you'll join us.

Keywords: Title Resource Group LLC, Sarasota , Relocation Specialist - Partial Remote, Other , Sarasota, Florida

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