Warranty Representative - Sarasota

Company: Neal Communities
Location: Sarasota
Posted on: April 11, 2021

Job Description:

Build a rewarding future as part of a growing company, doing work that you love, in a place where your contributions matter. Look no further than Neal Communities, 2020 "Best Places to Work in Sarasota-Manatee" recipient! As a financially-strong and expanding home builder, we offer our team members excellent growth potential across many fields. And you'll receive generous compensation and benefits packages. Be a part of our exciting future! We are actively seeking a WARRANTY REPRESENTATIVE to join our team! RELOCATION ASSISTANCE AVAILABLE! NEAL PERKS: Exceptional talent deserves an exceptional benefits package!

• Health Care - Medical, Dental, Vision and Prescription Drug Coverage
• Employer Paid Life Insurance
• Disability Insurance
• 401(K) with Company Matching Contributions
• Vacation & Company Holidays
• Employee Home Purchase Discount Program
• Tuition Reimbursement Program
• Employee Wellness Program
• Employee Assistance Program (EAP) ABOUT NEAL COMMUNITIES:
  • A highly awarded Southwest Florida regional homebuilder with over 45 years of experience in residential homebuilding.
  • Awarded 2019 and 2020 Best Places to Work.
  • Awarded 2015 Builder of the Year by Professional Builder Magazine.
  • An industry leader and innovator having built over 15,000 homes throughout Manatee, Sarasota, Lee and Collier counties.
  • Awarded America's Best Builder in 2012 by Builder Magazine. This distinguished honor recognizes Neal Communities as among the best homebuilders in the nation. Awarded only to the very best builders, Neal Communities was recognized by a panel of judges for offering the highest quality building and design, as well as customer and community service.
  • Current leader in the Bradenton and Sarasota Markets with over 30% market share.
  • Our purpose is to build beautiful communities, superior homes & lasting customer relationships. We stand behind our standards and service and also our commitment to the greater good. WARRANTY REPRESENTATIVE RESPONSIBILITIES:
    • Communicate and work with the Warranty Coordinator daily to ensure homeowner warranty requests are addressed promptly.
    • Escalate issues to management with complete information/documentation.
    • Acquire an understanding of the Neal warranty procedures and customer satisfaction philosophy.
    • Be able to identify and manage warranty related issues for our homeowners. Diagnostic ability and communication, both verbally and written, are required to ensure proper tracking and resolution. This may require lifting, climbing ladders, accessing attics and roofs for inspection, etc.
    • Must be well versed in industry standards, warranty guidelines, and successfully communicate our warranty policies to our homeowners.
    • Provide the highest level of customer service and customer satisfaction to our customers using the warranty manual guidelines.
    • You will supervise items that require subcontractor/vendor involvement to repair and or replace. This may include scheduling, follow up, and closure of the repair with the sub or vendor.
    • Submit completed work orders with information on all work performed including a description of the issue.
    • Forward daily work orders to subcontractor/vendor for resolution.
    • Manage and follow up on all scheduled repairs to ensure the customer is satisfied with the completed work.
    • Provide after-hours support for customer reported emergencies via the hotline and security response to all Neal Communities facilities.
    • Provide as-needed maintenance service for facilities, including rented warehouse space.
    • Perform any other duties as directed by management
    • The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills. QUALIFICATIONS:
      • 2 years of experience working within the residential construction industry
      • Computer Literacy - MS Word, Excel and Outlook
      • Excellent verbal and written communication skills
      • Exceptional customer service, organizational, and time management skills.
      • Attentive, works well under pressure and comfortable of handling multiple tasks
      • Ability to work independently and meet deadlines.
      • Conversational, patient, and confident, with a positive attitude. PHYSICAL REQUIREMENTS:
        • The ability to lift, carry, push, and pull 20/60/100 pounds regularly.
        • The ability to move safely over uneven terrain.
        • Finger dexterity may be required to operate a computer keyboard and calculator.
        • The ability to bend, squat, climb stairs, and lift frequently.
        • Continuous walking, standing, and moving about.
        • Repetitive movement of hands, arms, and legs.
        • Regularly works in outdoor weather conditions. All employees will support the organization's mission and vision by exhibiting the following behaviors: excellence and competence, collaboration and innovation, respect, commitment to our community, accountability, and ownership. We are an Equal Opportunity Employer and a Drug-Free Workplace Employer. PI

Keywords: Neal Communities, Sarasota , Warranty Representative - Sarasota, Other , Sarasota, Florida