Be a Part of Building the Future of Health!
We are changing the world of health care. We are focused on
helping people and communities achieve better health.
Are you looking to excel in your next career? Are you a game
changer? This opportunity is for you!
The purpose of this position is to manage all aspects and
functions in the Florida Blue Retail Center to ensure that the
customer's experience is meaningful, informative, supportive
in-center encounters that result in high customer satisfaction.
* Help ensure all customers (walk-in, telephonic or electronic)
are warmly greeted, their needs are assessed quickly, and they are
referred to the appropriate setting, person, information, or tools
to address their needs. * Develop and execute tactical marketing
plans to generate traffic, support membership, and create positive
brand awareness within specific budget. * Collaborate with
corporate and Florida Blue marketing resources to initiate local
plans that integrate with broader efforts * Manage local marketing
budget, achieving target ROI for execution tactics or taking
corrective action as needed * Work closely with marketing and local
leadership to promote the company brand, build customer
relationships and loyalty and support achievement of business
objectives in the region. * Manage operations of the Retail Center
to meet or exceed performance goals related to sales, service,
care/wellness support, traffic, customer satisfaction and loyalty.
* Manage non-exempt and exempt staff and functions that pertain to
the retail center to ensure sales, service and care/navigation
goals and objectives are met. * Track, analyze and report on Retail
Center performance, working closely with corporate staff and
leaders to take corrective actions as needed to achieve performance
goals. (e.g., traffic, revenue, sales, biometrics provided, health
coaching, navigation services provided, customer satisfaction
feedback, issue resolution, consults, etc.) * Ensure appropriate
retail center procedures and processes are followed, tools are
available and store appearance reflects Florida Blue's standards
(including contact/lead or care support tracking and follow up for
all customers who come into the retail center) * Create a work
environment that supports and encourages creativity, customer
commitment, teamwork, enthusiasm and personal growth for the
professional staff of 13-23 employees.
Direct reports include:
Nonexempt - Sales, Service, Assistant Manager
Exempt: Care, Marketing Specialist, Operations Manager
* Provide coaching to staff regarding inappropriate or
inadequate behaviors or other required improvement; ensure any
required remedial training or additional development is obtained
Required Work Experience
6 years related work experience, including at least 3 years
managing cross-functional teams to achieve operational results or
equivalent combination of transferable experience and
Related Bachelor's degree or additional related equivalent work
Required Licenses and Certifications
State of Florida 2-15 Health, Life & Annuities license 60
Demonstrated Strategic Leadership and Planning
Demonstrated ability to coach, lead, influence and develop a
high performance team of professionals.
Demonstrated strong problem solving and decision making
Knowledge of change management methodologies and principles
Experience in retail marketing, direct to consumer marketing,
and/or marketing practices.
Work flexible hours to include evenings, weekends and
Occasional travel with overnight stays.
Effective verbal and written communication skills.
Proficient with MS Word, Excel, PowerPoint, Internet and
Experience in insurance industry, physician's office, hospital,
or other position in health care industry.
Experience in store/retail management.
Bilingual - Spanish
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally
to move objects. Jobs are sedentary if traversing activities are
required only occasionally.
We are an Equal Opportunity Employer/Protected