Director of Event Operations
Company: Marriott International, Inc.
Posted on: May 3, 2021
Posting Date Mar 26, 2021
Job Number 21025155
Job Category Event Management
Location The Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive,
Sarasota, Florida, United States VIEW ON MAP
Brand The Ritz-Carlton
Position Type Management
Located Remotely? N
At more than 80 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. As the premier worldwide provider of luxury experiences, we
set the standard for rare and special luxury service the world
over. We invite you to explore The Ritz-Carlton.
Manages all event service, banquet and event technology operations
and staff on a daily basis. Core area of responsibility is the
event operation team, including the Senior Banquet Managers,
Banquet Managers, Senior Event Service Managers, Event Service
Managers, Event Technology and Operations Managers. Position
ensures the highest level of service throughout the event phase.
Maximizes revenue opportunities by up-selling during the event
phase and maximizes profit by effectively managing costs. The
position is responsible for achieving guest and employee
satisfaction and for managing the financial performance of the
Event Operations Department.
Education and Experience
High school diploma or GED; 4 years experience in the event
management, food and beverage, sales and marketing, or related
2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
2 years experience in the event management, food and beverage,
sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Event Management Operations and Budgets
Works with the management team to develop and implement the
business plan and long term strategies for event operations.
Establishes and monitors measurable goals for the department.
Champions all standards, policies and procedures in the Event
Oversees the execution of event logistics for all events.
Oversees the administrative processes associated with the event
phase of a function and the associated transitions between all
event phases as they relate to the service delivery team.
Ensures function space and corresponding heart of the house areas
are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels
are kept in accordance to corporate guidelines.
Communicates and executes departmental and property emergency
procedures and ensures staff are trained in safety procedures.
Participates in MVP audits and level certification for all
Ensures employees maintain required certification.
Assists with implementation and execution of all event related
corporate initiatives and promotions.
Ensures department is working within budget and adjusts
expenditures according to revenues.
Maintains awareness of current trends in event management and
integrates into the operation in a timely manner.
Reviews effectiveness of event operations annually and makes
Ensuring Exceptional Customer Service
Consult with customers in order to determine objectives and
requirements for events such as meetings, conferences, and
Displays leadership in guest hospitality, exemplifies excellent
customer service and creates a positive atmosphere for guest
Maintains customer satisfaction to insure retention and growth of
business through referrals and repeat events.
Leading Event Management Teams
Leads execution of activities in Event Operations to support the
Event Management strategy.
Leads event management/operations meetings.
Coordinates the Event Operations members of Event Delivery
Works with culinary team to ensure compliance to food handling and
Works with Human Resources to ensure compliance with all applicable
laws and regulations.
Ensures that regular, ongoing communication is happening in all
areas of event operations.
Maintaining Relationships with Property Stakeholders
Communicates effectively with property departments outside of Event
Maintains a strong working relationship with guests/clients,
vendors and competitors.
Conducting Human Resources Activities
Reviews staffing levels to ensure that guest service and
operational needs are met.
Works with direct reports to review scheduled events and
troubleshoot potential challenges/conflicts.
Attends pre-event meetings to understand group needs, set
appropriate expectations and gather critical information to
communicate to Event Operations Team.
Ensures disciplinary procedures and documentation are completed
according to Standard Operating Procedures and Local Standard
Operating Procedures (SOPs and LSOPs) and support the Peer Review
Marriott International is an equal opportunity employer.We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.
Check out pictures from associates at this location, and some
Marriott participates in the Electronic Employment Eligibility
This Employer Participates in E-Verify ENGLISH/SPANISH (PDF)
Right to Work ENGLISH/SPANISH (PDF)
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
If you are an individual with a disability and need assistance
completing the online application, please call 301-581-1400. Please
leave a message and a member of our Human Resources team will
return your call within three business days. Alternatively, an
email may be sent to
firstname.lastname@example.org . "Applicant Accommodation" should
be included in the subject line of the email. Please note that this
phone number and email are only for those individuals who would
like to request an accommodation to apply for a job.
Keywords: Marriott International, Inc., Sarasota , Director of Event Operations, Other , Sarasota, Florida
Didn't find what you're looking for? Search again!