SarasotaFLRecruiter Since 2001
the smart solution for Sarasota jobs

Cloud Voice Technical Support

Company: Star2Star Communications
Location: Sarasota
Posted on: May 3, 2021

Job Description:

Cloud Voice Technical Support

Star2Star Communications has a core purpose: to reshape the ways productive people collaborate and cooperate and to make each of us more powerful and enabled in our working lives. Star2Star Communications offers the only fully integrated communication and productivity SaaS platform in the market offering Video, Voice, Collaboration, Virtualization, and SD-WAN. We are currently looking for a talented and enthusiastic Technical Support Specialists to join our team. In this role, you will delight customers as respond to customer inquiries regarding phone configurations, VoIP and UCaaS applications.

You Role:

  • Provide a best-in-class customer experience while satisfying the customer's needs
  • Reviews and answers support requests input into the ticketing system
  • Communicate clearly and concisely with technical and non-technical audiences as you answer and respond to phone calls, emails, and chat
  • Assists customers with interpreting existing documentation pertaining to their system, creating trouble tickets as necessary, and documents all customer and technical interactions, resolutions, and issues as required
  • Keep clear and thorough records in the ticketing system of all actions taken
  • Escalates incidents when necessary
  • We are all working remotely right now, but hope to be back in the office when it's safe. At that time, in office attendance is required
  • Occasional on call rotation is required.

Your Background:

  • Prior experience supporting the business and operational requirements in one or more of the following areas: Citrix Cloud suite, VMware, Active Directory, DNS, Windows Server 2012 or newer operating system
  • Customer Network and Firewall troubleshooting and configuration experience
  • Basic knowledge of networking, Internet security, Internet browsers, and IT troubleshooting
  • The ability to multi-task and prioritize
  • A demonstrated ability to apply common solutions to a known problem
  • Two years of professional experience supporting UCaaS technology, highly desired
  • Basic GNU/Linux CLI preferred
  • CompTIA A+ certification and CompTIA Network+ certification, desired
  • Must be able to type 30 wpm
  • Current experience working as a Tech Support professional for a Unified Communications (UC) or VoIP company i.e. Vonage Business, Birch Communications, 8x8, RealTalk, Shoretel, Twilio or others is highly desired
  • Experience with any type of IP-PBX or VoIP equipment is highly desired

Why Star2Star:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K plan
  • Flexible PTO plan & Company Holidays
  • Subsidized onsite healthy food choices
  • Culture Perks: Multiple Special Interest Groups, Activities Team, New Mom & Quiet Rooms, and Team Building Events
  • Entrepreneurial work environment partnered with high growth career opportunities

Star2Star Communications is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

You must be authorized to work in the United States on a full-time basis for any employer. No agencies, Please.

Keywords: Star2Star Communications, Sarasota , Cloud Voice Technical Support, Other , Sarasota, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Groundskeeper (2095)
Description: Job Description Operates equipment as needed in order to maintain cleanliness of property, including pressure washer, blower, etc. Removes litter from all areas of the community. Empties trash cans, (more...)
Company: Castle Group
Location: Sarasota
Posted on: 05/13/2021

Retail Coverage Merchandiser - Walmart
Description: OverviewAt Acosta, we work with major consumer brands CPG . Our Retail Coverage Merchandisers represent our customer and clients in retail locations where you shop. We execute product placement through (more...)
Company: Acosta
Location: Sarasota
Posted on: 05/13/2021

Housekeeping Supervisor
Description: La Quinta by Wyndham is now seeking a Housekeeping Supervisor to join
Company: Wyndham Hotels & Resorts
Location: Sarasota
Posted on: 05/13/2021


Keyholder (FT) - The Mall at University Town Center
Description: p Is your passion in retail We are looking for a Full Time Keyholder for our store in Sarasota, FL. The ideal candidate will have prior management experience and solid working knowledge in a retail (more...)
Company: UNTUCKit
Location: Sarasota
Posted on: 05/13/2021

Actuarial Analyst
Description: I. M - Pact Business Group is searching for an Actuarial
Company: iMPact Business Group
Location: Sarasota
Posted on: 05/13/2021

Dispatcher
Description: Busy security company is currently hiring an experienced Dispatcher. The position is full time Monday through Friday from 8:00 a.m. until 4:30 p.m. The company provides full benefits that include medical, (more...)
Company: Thrivas
Location: Sarasota
Posted on: 05/13/2021

Manufacturing Assembler - 3rd Shift
Description: Nature and Scope: The Manufacturing Assembler is responsible for the final assembly of integrated packages and individual valve models. Assembler may be tasked with working automated dressing machines (more...)
Company: Sun Hydraulics Corp.
Location: sarasota
Posted on: 05/13/2021

Mechanical Engineer
Description: span style font-size: 11pt span span style font-family: Calibri,sans-serif b span style font-size: 14.0pt span style color: 00b050 Mechanical Engineer /span /span /b /span /span (more...)
Company: The Staffing Resource Group, Inc
Location: Sarasota
Posted on: 05/13/2021

2020-6304
Description: p style margin: 0px Founded in 1984, strong Florida Cancer Specialists Research Institute /strong is the largest independent medical oncology/hematology practice in the United States. With over (more...)
Company: Florida Cancer Specialists
Location: Sarasota
Posted on: 05/13/2021

IT Technician
Description: p Crown Roofing, one of the largest roofing contractors in Florida, with 550 employees and 5 offices across the state, is seeking a qualified IT Technician. We strive on the ability to provide a better (more...)
Company: Crown Roofing
Location: Sarasota
Posted on: 05/13/2021

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Sarasota RSS job feeds