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Cloud Voice Technical Support

Company: Star2Star Communications
Location: Sarasota
Posted on: May 3, 2021

Job Description:

Cloud Voice Technical Support

Star2Star Communications has a core purpose: to reshape the ways productive people collaborate and cooperate and to make each of us more powerful and enabled in our working lives. Star2Star Communications offers the only fully integrated communication and productivity SaaS platform in the market offering Video, Voice, Collaboration, Virtualization, and SD-WAN. We are currently looking for a talented and enthusiastic Technical Support Specialists to join our team. In this role, you will delight customers as respond to customer inquiries regarding phone configurations, VoIP and UCaaS applications.

You Role:

  • Provide a best-in-class customer experience while satisfying the customer's needs
  • Reviews and answers support requests input into the ticketing system
  • Communicate clearly and concisely with technical and non-technical audiences as you answer and respond to phone calls, emails, and chat
  • Assists customers with interpreting existing documentation pertaining to their system, creating trouble tickets as necessary, and documents all customer and technical interactions, resolutions, and issues as required
  • Keep clear and thorough records in the ticketing system of all actions taken
  • Escalates incidents when necessary
  • We are all working remotely right now, but hope to be back in the office when it's safe. At that time, in office attendance is required
  • Occasional on call rotation is required.

Your Background:

  • Prior experience supporting the business and operational requirements in one or more of the following areas: Citrix Cloud suite, VMware, Active Directory, DNS, Windows Server 2012 or newer operating system
  • Customer Network and Firewall troubleshooting and configuration experience
  • Basic knowledge of networking, Internet security, Internet browsers, and IT troubleshooting
  • The ability to multi-task and prioritize
  • A demonstrated ability to apply common solutions to a known problem
  • Two years of professional experience supporting UCaaS technology, highly desired
  • Basic GNU/Linux CLI preferred
  • CompTIA A+ certification and CompTIA Network+ certification, desired
  • Must be able to type 30 wpm
  • Current experience working as a Tech Support professional for a Unified Communications (UC) or VoIP company i.e. Vonage Business, Birch Communications, 8x8, RealTalk, Shoretel, Twilio or others is highly desired
  • Experience with any type of IP-PBX or VoIP equipment is highly desired

Why Star2Star:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K plan
  • Flexible PTO plan & Company Holidays
  • Subsidized onsite healthy food choices
  • Culture Perks: Multiple Special Interest Groups, Activities Team, New Mom & Quiet Rooms, and Team Building Events
  • Entrepreneurial work environment partnered with high growth career opportunities

Star2Star Communications is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

You must be authorized to work in the United States on a full-time basis for any employer. No agencies, Please.

Keywords: Star2Star Communications, Sarasota , Cloud Voice Technical Support, Other , Sarasota, Florida

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