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Client Advocate

Company: Jackson Hewitt Recruiting Team
Location: sarasota
Posted on: May 3, 2021

Job Description:

At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation's largest retailers (over 6,000 locations).We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.As a Tax Resolution Client Advocate at Jackson Hewitt, you will be an integral part of growing national business to help clients resolve their tax issues with the IRS. The TR Client Advocate will be the client facing representative for our tax resolution services and will interact with our clients on a regular basis to help resolve their tax issues with the IRS. This position will ideally be located in JH's Sarasota, FL corporate office. Due to covid, JH's corporate offices are working remotely. Once teams return to the office, this position will be located within the office; however, we are open to a hybrid schedule (3 days in the office, 2 days remote) or fully remote. What you'll do here: Coordinate tax problem solving solutions for our clientsServe as the point of contact for your clients, communicating important actions, status updates, and needed information with your clientsRegularly collaborate with tax preparers, licensed tax professionals, and other team members to timely resolve client tax issuesResolve issues by evaluating options, setting a plan, aligning the plan with the client's needs, and delivering each step to completionDraft solution-oriented recommendations, strategies and arguments addressing specific clients' tax issues on a consistent basisUse strong analytical and problem-solving skills to evaluate and determine the best course of action to resolve client tax issuesManage assigned clients and priorities, and work with other team members to resolve client issuesSkills you'll bring for success:Bachelor's degree, or experience working in financial services and an Associate degree or high school diploma1 to 2 years of relevant customer service experience a plusTax preparation and/or tax resolution experience a plusProfessional, service-minded demeanor; ability to maintain confidence, friendly, and helpful tone in conversationExcellent problem-solving skillsExcellent organizational, written, and communication skillsAble to prioritize and manage caseloadStrong attention to detailSelf-motivated and able to adapt to changeProficient and comfortable with computers and computer softwareWhat you will get if you join us: Competitive Salary + Bonus21 Days Paid Time Off + 11 Paid Holidays401k + MatchMedical, Dental, and VisionPet InsuranceCompany Celebrations and Appreciation EventsFast-paced, innovative culture with an open and collaborative environmentAmple opportunity to develop core and new skillsets and have a stake in your own successFreedom to create your best work and make a visible impact on the organizationOpportunities for advancement within the organization We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Other details Pay Type Hourly Employment Indicator Corporate Apply Now

Keywords: Jackson Hewitt Recruiting Team, Sarasota , Client Advocate, Other , sarasota, Florida

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