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Operations

Company: iBusiness Solutions
Location: Sarasota
Posted on: May 3, 2021

Job Description:

Operational Responsibilities:

  • Works as a liaison between the department heads and the owners of the agency.
  • Plays a key role in laying out the overall operational policies.
  • Assists the department heads in laying out and executing training for all staff
  • Assist the department heads in the hiring, discipline, and terminations of all staff
  • Oversees the monitoring, development, and improvement of our customer experience.
  • Develops and maintains key relationships with our Banks, Vendors, and Partners
  • Works in unison with the department heads, develops communication amongst departments, and creates procedures that are streamlined within each department and in alignment with the overall company's policies.
  • Meets with each department head on a scheduled basis.
    • The purpose of these meetings will be to address the current pressing issues the department head is having and to create and enforce short- and long-term goals of the department.
    • To ensure the department head has the necessary resources to perform his or her job.
    • To review Department KPI's and assist on any challenges
  • Formulates suggestions with reasons, on how to make an optimum use of the resources of the agency. Make recommendations for the need for additional resources. (for example: Staff Placement, Staff Roles and Responsibilities, IT equipment, Marketing strategies.)
  • Catch-ALL; Lights, Trash, Security, Cleaning, Supplies, Equipment, and any other items or service that falls under the Operations of this company are your responsibility.

Inter Office Communication:

  • Monitors, manage and improve the efficiency of support services such as information technology and human resources.
  • Facilitates coordination and communication between departments.

Financial Management:

  • Oversees all the trust accounts to ensure accurate reconciliation and management of the funds
    • Tax Trust
    • Benefits Trust
    • Work Comp Trust
    • OBC Trust
  • In charge of managing the company's growth and goals.
    • Attends monthly financial meetings to ensure progress
    • Oversees company and department budgets
    • Oversees company sales goals
    • Oversees profitability in all departments and companywide.

Leadership & Visionary Role:

  • Is a Visionary
    • Looks at industry trends
    • Prepares the agency for future shifts
    • Keeps us on the cutting edge of Agency compensation and benefit packages to our staff
    • Elevates our Staff
    • Looks for ways to make this company a sought-after place of employment
  • Understands and drives our Mission and Vision to our staff and clients
  • Enhances our Work Culture through team building and strong leadership
  • Works with the leadership team to set performance goals
  • Cultivates and provides opportunity for rising talent within the organization
  • Improves our presence in the community

Best Practices & Risk Management:

  • Must have a complete understanding of agency best practices, state and federal laws, and industry standards both on the insurance side and payroll side.
  • Our goal is to improve the current overall processes, policies and guidelines to align with industry standards while keeping in support of the organizational goals and keeping them best in class
  • Oversees Cyber Security risks
  • Oversees Industry & Changes in Law risks
  • Oversees NSF risks
  • Oversees ACH Vendor risks
  • Oversees all disaster and crisis planning to include but not limited to
    • Hurricanes
    • Power Outages
    • COVID-19
    • Phone Outages
    • Internet Outages
  • Monitors adherence to rules, regulations, andprocedures.

Logistics Management:

  • Ensures that the equipment used in the agency is functional and efficient.
  • Coordinates with the department heads to ensure that the service levels being delivered meet an acceptable standard and generates positive feedback from clients.
  • Works alongside the leadership on the current condition of logistics and decides on the course of action to take the company to the next level.

Education and Experience

  • College degree in business administration, finance, risk management, or similar area of study.
  • 5-10 years of Industry relevant experience
  • Knowledge and experience in organizational effectiveness and operations management
  • Knowledge of business and management principles and practices
  • Knowledge of financial and accounting principles and practices
  • Knowledge of human resource principles and practices
  • Knowledge of project management principles and practices
  • Information technology skills

Key Competencies

  • critical thinking and problem-solving skills
  • planning and organizing
  • decision-making
  • communication skills
  • persuasiveness
  • influencing and leading
  • delegation
  • teamwork
  • negotiation
  • conflict management
  • adaptability
  • stress tolerance

Keywords: iBusiness Solutions, Sarasota , Operations, Other , Sarasota, Florida

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