A Customer Service Rep performs all aspects of airport and
passenger service functions including: making reservations,
preparation and issuance of tickets and itineraries, computation of
fares, issuance of refunds, checking baggage, collection of excess
baggage charges, providing passengers with general travel
information; meets aircraft at gate or loading area, performs
duties in the departure lounges or at boarding gates when enplaning
and deplaning passengers, checks passenger ticket for validity and
lifts appropriate coupon, completes all necessary arrangements for
accommodating passengers holding reservations, standbys and their
luggage, determines flight close-out time and prepares, completes
and checks various flight forms for accuracy, invalidates tickets
and completes post-departure procedures; performs lost and found
activities, initiates tracing procedures for lost passenger
articles, keeps owner informed of progress of search and returns
found articles to customer, processes claims for damaged or lost
baggage and personal articles and makes on-the-spot settlement of
Twist, turn, stoop, bend, reach, and grip while checking baggage
throughout an eight hour shift.
Ability to stand and walk for an eight hour shift.
Hear and respond to customers.
Ability to speak and be understood in giving
directions/information to passengers.
Tolerate and answer repetitious questions from customers in a
friendly, outgoing manner.
Ability to count money.
Ability to lift up to 70 pounds (31.9kg).
Ability to judge distance.
Must be willing to wear uniform and insignia as prescribed by
Personal appearance and grooming that will present a favorable
Reports to work on a regular and timely basis.
High school diploma or equivalent required. Computer experience
necessary. Demonstrates qualities of leadership, initiative, and
judgment. Excellent interpersonal and communication skills
required. Must have ability to work under pressure. Must be able to
lift up to 70 pounds (31.9kg). Ability to work weekends (ie.
Friday, Saturday, Sunday), holidays, and days off. Must be able to
read, write, speak and understand the English language. May be
necessary to speak other language(s), in addition to English,
depending on customer contract.