RCM Patient Advocate (Onsite Position)

Company: Vengroff , Williams & Associates , Inc.
Location: Sarasota
Posted on: June 20, 2022

Job Description:

RCM Patient Advocate - Full Time

Due to Major Business Growth



"Investing in PEOPLE"

Are YOU looking for a career where YOU can grow and develop into the industry standard?

Are YOU ready to be part of a Team Centric department supporting each other?

Are YOU passionate about customer service?

Then consider joining the VWi Team!

VWi is a leading business-services provider relied upon by more than 2,000 global clients to transform their businesses into leaner, more dynamic, agile, and efficient operations.

Our benefits package offers Health insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Flexible Savings Account Dependent Care, Dental insurance, Vision insurance, Long Term Disability (LTD), Short Term Disability (STD), Employee assistance program, Basic Life insurance (100% employer-funded), Basic Employee AD&D (100% employer-funded), Employee Teladoc (100% employer-funded), Voluntary Employee Life, Voluntary Spousal Life, Voluntary Child Life , Legal Services, Critical Illness, Accident, Hospital Indemnity, Allstate Employee Universal Life, Allstate Voluntary Universal Life Spouse, 401k, and a generous Employee Referral Program.

We promote a healthy work/life balance by offering generous paid time off including 8 paid holidays, 96 hours (12 days) of PTO your first year then increases incrementally based on your tenure. Depending on the position, we offer a Hybrid schedule to help with work-life balance.

To promote physical, mental, emotional and financial wellness VWi offers: Monthly breakfasts, Food Trucks, beautifully decorated Lactation Room, Peaceful Wellness Room, High Tech training room, Lunch and Learns (local community non-profits and organizations offer local resources and programs), variety of outdoor and indoor games (cornhole, puzzles, games, and more), bright and equipped break areas, furnished and gated outdoor patio, Monthly DEI initiatives, Community Philanthropic opportunities (October: Breast Cancer Awareness); FREE VWi Leadership Academy for those pursuing a Management Track, Over 1,200 FREE training courses available for career development, Health Fairs, a clean and safe environment, CDC Covid protocols, and so much more---

Vengroff Williams, Inc (VWi) is the leading national Revenue Cycle Management, business process outsourcing and third-party collections provider in the U.S. providing services to multi-national and international clients.

Headquartered in Sarasota, Florida VWi we are recruiting both local and remote experienced team members.

Core Responsibilities:

• 
  
• Maintains a consistent level of professionalism with the patient/responsible party
  
• Determine the most effective and economical means of collection for each account and apply standard due diligence to collect monies owed
  
• Maintain complete records on all accounts including, but not limited to, detailed documentation on all collection efforts
  
• Utilize all available resources and skip tracing techniques to locate patient/responsible party
  
• Generate correspondence using proper system letters based on balance type
  
• After collection efforts are exhausted and 1st Party letter series is complete apply correct WIP codes in order that account is transferred to 3rd party
  
• If multiple tickets (invoices) are on the file transfer based on date of last letter sent
  
  
  
  • 
    
  • All other duties as assigned
    
    
    Requirements:
    
    
    • 
      
    • Knowledge of collection methods and techniques
      
    • Successfully completed of FDCPA and HIPAA training and testing
      
    • Must pass Consumer Compliance training and testing (Data Security; FRCA; TCPA)
      
    • Ability to read, write and comprehend short correspondence, memos, medical billing statements, EOB's and invoices
      
    • Effectively communicate findings to patients and direct management
      
    • Achieves monthly team goals
      
    • Work all queued accounts in a timely manner. Queue aging should not exceed 15 days
      
    • 6-12 months previous experience in customer service/phone preferred
      
    • Formal training in collections industry and FDCPA regulations a plus
      
      
      
      
      Full-Time Employees are eligible for a generous employee benefits package including Medical, Dental, Vision, Voluntary Benefits PTO & Matching 401(k)
      
      At Vengroff Williams Inc we are deliver the Power of Experts and Automation. Our value is optimized in 4 focused areas: Credit to Cash, Subrogation, Revenue Cycle Management, and Collections Business Process Outsourcing. Founded in 1963, with over $15 billion under management, VWi is a leading business-services provider relied upon by more than 2,000 global clients to transform their businesses into leaner, more dynamic, agile, and efficient operations. With a consultative approach to providing a full range of end-to-end solutions, VWi's enterprise solution team delivers a highly automated and optimized environment for our clients. VWi delivers services globally with a core focus on onshore delivery under a highly automated managed BPO offering.
      
      PI181003036

Keywords: Vengroff , Williams & Associates , Inc., Sarasota , RCM Patient Advocate (Onsite Position), Other , Sarasota, Florida