Bi-Lingual Customer Care Specialist
Company: VWi, Inc.
Posted on: July 31, 2022
"Investing in PEOPLE"
Are YOU looking for a career where YOU can grow while positively
impacting the people around you?
Are YOU ready to be part of a Team Centric Customer Service Team
investing in VWi employees?
Are YOU innovative, hard-working, and passionate about people
operations and culture?
Then consider joining the VWi Team!
VWi is a leading business-services provider relied upon by more
than 2,000 global clients to transform their businesses into
leaner, more dynamic, agile and efficient operations.
Our benefit package offers: Health insurance, Health Savings
Account (HSA), Flexible Spending Account (FSA), Flexible Savings
Account Dependent Care, Dental insurance, Vision insurance, Long
Term Disability (LTD), Short Term Disability (STD), Employee
assistance program , Basic Life insurance (100% employer funded),
Basic Employee AD&D (100% employer funded), Employee Teladoc
(100% employer funded), Voluntary Employee Life, Voluntary Spousal
Life, Voluntary Child Life, Legal Services, Critical Illness,
Accident, Hospital Indemnity, Allstate Employee Universal Life,
Allstate Voluntary Universal Life Spouse, 401k, and a generous
Employee Referral Program.
We promote a healthy work/life balance by offering generous paid
time off including 8 paid holidays, 96 hours (12 days) of PTO
annual, and more.
To promote physical, mental, emotional and financial wellness VWi
offers: Monthly breakfasts, Monthly Food Trucks, Beautifully
decorated Lactation Room, Peaceful Wellness Room, high tech
training room, Monthly Lunch and Learns (local community
non-profits and organizations offer local resources and programs),
Variety of outdoor and indoor games (cornhole, puzzles, games, and
more), bright and equipped break areas, furnished and gated outdoor
patio, Monthly DEI initiatives, community philanthropic
opportunities (October: Breast Cancer Awareness); FREE VWi
Leadership Academy for those pursuing a Management Track, Over
1,200 FREE training courses available for career development,
Health Fairs, and so much more---
VWi is a national Business Process Outsourcing organization that
provides innovative people, process, and technology solutions for
companies across various business sectors to the Fortune 500. As a
member of our team you will be responsible for delivery of the
prescribed service solution to our clients in a professional manner
highly focused on the customer experience and aligned with client's
The Customer Care Specialist must be self-motivated, able to
communicate effectively, conduct oneself professionally and be
outcome oriented. Work product should adhere to documented
Standards of Work to ensure quality and continuity of service.
Ideal candidates display high Emotional Intelligence especially in
the areas of Self Regard, Self-Actualization, Flexibility, Empathy,
Impulse Control, and are optimistic and happy.
In this position the Specialist will initiate contact with patients
as Customer Care Department. Effectively explain the balance due,
and the options and process of making payment(s). Provide timely
customer/client follow up. Provide solutions to the patient and
assist in satisfaction of the balance or, if necessary structure
- Maintains a consistent level of professionalism with the
- Determine the most effective and economical means of collection
for each account and apply standard due diligence to collect monies
- Maintain complete records on all accounts including, but not
limited to, detailed documentation on all collection
- Utilize all available resources and skip tracing techniques to
locate patient/responsible party
- Generate correspondence using proper system letters based on
- All other duties as assigned
- Must be bilingual, fluent in Spanish and English (speaking,
reading and writing)
- Knowledge of collection methods and techniques a plus
- Successfully complete internal FDCPA and HIPAA training and
- Must pass internal Consumer Compliance training and testing
(Data Security; FRCA; TCPA)
- Ability to read, write and comprehend short correspondence,
- Effectively communicate findings to patients and direct
- Achieves monthly team goals
- Work all queued accounts in a timely manner6-12 months previous
experience in customer service/phone preferred
- Formal training in collections industry and FDCPA regulations a
We are committed to diversity in the workplace.
Equal Opportunity Employer - E-Verify Employer - Drug Free
Transitioning Teachers, Veterans and Veteran family members are
encouraged to apply!
--- Prolonged periods sitting at a desk and working on a
--- Move, lift, carry, push, pull, and place objects weighing less
than or equal to 10 pounds without assistance
--- This position will require travel - up to 0%
--- Reasonable accommodations may be made to enable individuals
with disabilities to perform
the essential requirementsPI186872193
Keywords: VWi, Inc., Sarasota , Bi-Lingual Customer Care Specialist, Other , Sarasota, Florida
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