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Bi-Lingual Customer Care Specialist

Company: VWi, Inc.
Location: Sarasota
Posted on: July 31, 2022

Job Description:

"Investing in PEOPLE"

Are YOU looking for a career where YOU can grow while positively impacting the people around you?

Are YOU ready to be part of a Team Centric Customer Service Team investing in VWi employees?

Are YOU innovative, hard-working, and passionate about people operations and culture?

Then consider joining the VWi Team!

VWi is a leading business-services provider relied upon by more than 2,000 global clients to transform their businesses into leaner, more dynamic, agile and efficient operations.

Our benefit package offers: Health insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Flexible Savings Account Dependent Care, Dental insurance, Vision insurance, Long Term Disability (LTD), Short Term Disability (STD), Employee assistance program , Basic Life insurance (100% employer funded), Basic Employee AD&D (100% employer funded), Employee Teladoc (100% employer funded), Voluntary Employee Life, Voluntary Spousal Life, Voluntary Child Life, Legal Services, Critical Illness, Accident, Hospital Indemnity, Allstate Employee Universal Life, Allstate Voluntary Universal Life Spouse, 401k, and a generous Employee Referral Program.

We promote a healthy work/life balance by offering generous paid time off including 8 paid holidays, 96 hours (12 days) of PTO annual, and more.

To promote physical, mental, emotional and financial wellness VWi offers: Monthly breakfasts, Monthly Food Trucks, Beautifully decorated Lactation Room, Peaceful Wellness Room, high tech training room, Monthly Lunch and Learns (local community non-profits and organizations offer local resources and programs), Variety of outdoor and indoor games (cornhole, puzzles, games, and more), bright and equipped break areas, furnished and gated outdoor patio, Monthly DEI initiatives, community philanthropic opportunities (October: Breast Cancer Awareness); FREE VWi Leadership Academy for those pursuing a Management Track, Over 1,200 FREE training courses available for career development, Health Fairs, and so much more---
VWi is a national Business Process Outsourcing organization that provides innovative people, process, and technology solutions for companies across various business sectors to the Fortune 500. As a member of our team you will be responsible for delivery of the prescribed service solution to our clients in a professional manner highly focused on the customer experience and aligned with client's objectives.
The Customer Care Specialist must be self-motivated, able to communicate effectively, conduct oneself professionally and be outcome oriented. Work product should adhere to documented Standards of Work to ensure quality and continuity of service. Ideal candidates display high Emotional Intelligence especially in the areas of Self Regard, Self-Actualization, Flexibility, Empathy, Impulse Control, and are optimistic and happy.
In this position the Specialist will initiate contact with patients as Customer Care Department. Effectively explain the balance due, and the options and process of making payment(s). Provide timely customer/client follow up. Provide solutions to the patient and assist in satisfaction of the balance or, if necessary structure payment plans.

Core Responsibilities:

  • Maintains a consistent level of professionalism with the patient/responsible party
  • Determine the most effective and economical means of collection for each account and apply standard due diligence to collect monies owed
  • Maintain complete records on all accounts including, but not limited to, detailed documentation on all collection efforts
  • Utilize all available resources and skip tracing techniques to locate patient/responsible party
  • Generate correspondence using proper system letters based on balance type
  • All other duties as assigned


    • Must be bilingual, fluent in Spanish and English (speaking, reading and writing)
    • Knowledge of collection methods and techniques a plus
    • Successfully complete internal FDCPA and HIPAA training and testing
    • Must pass internal Consumer Compliance training and testing (Data Security; FRCA; TCPA)
    • Ability to read, write and comprehend short correspondence, memos,
    • Effectively communicate findings to patients and direct management
    • Achieves monthly team goals
    • Work all queued accounts in a timely manner6-12 months previous experience in customer service/phone preferred
    • Formal training in collections industry and FDCPA regulations a plus

      We are committed to diversity in the workplace.
      Equal Opportunity Employer - E-Verify Employer - Drug Free Workplace
      Transitioning Teachers, Veterans and Veteran family members are encouraged to apply!
      --- Prolonged periods sitting at a desk and working on a computer
      --- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
      --- This position will require travel - up to 0%

      --- Reasonable accommodations may be made to enable individuals with disabilities to perform
      the essential requirementsPI186872193

Keywords: VWi, Inc., Sarasota , Bi-Lingual Customer Care Specialist, Other , Sarasota, Florida

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