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Spa/ Salon Front Desk Coordinator

Company: Sassy Hair on Siesta Key
Location: Sarasota
Posted on: September 23, 2022

Job Description:

We are looking for a Front Desk Coordinator to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. Salon experience is must have. Also must have knowledge of Meevo2 or Millennium.Front Desk Coordinators' responsibilities include greeting customers upon their arrival, answering clients' questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers. Responsibilities Helping the owners with special projects: inventory, ordering, developing new services, etc. Greeting clients as they arrive and helping them getting them settled Booking new appointments over the phone and accepting walk-in appointments Providing an exceptional level of customer service Ensuring that each customer has a wonderful salon/ spa experience Book and confirm appointments via phone and email Process transactions (cash and credit cards) and issue receipts Offer beverages and chat with clients who are in the waiting area Welcome walk-ins, answer questions about services and schedule appointments based on availability Inform clients about new services and discounts Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards) Update client records with contact and billing details, appointments and services offered Maintain a tidy reception area Requirements Proven work experience as a Salon Receptionist, Front Desk Representative or similar role Hands-on experience with office equipment Familiarity with processing transactions Excellent communication abilities (verbal, phone and email) with a customer service attitude Solid organization and record-keeping skills An ability to remain calm under stressful circumstances High School diplomaJob Type: Part-timePay: $15.00 - $22.00 per hourShift: 8 hour shift Day shift Morning shiftWeekly day range: Every weekend Monday to Friday Weekend availabilityWork Location: One location

Keywords: Sassy Hair on Siesta Key, Sarasota , Spa/ Salon Front Desk Coordinator, Other , Sarasota, Florida

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