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Informational and Instructional Technology Support Specialist

Company: HCA Healthcare
Location: Sarasota
Posted on: November 19, 2022

Job Description:

Description SHIFT: No Weekends
SCHEDULE: Full-time


Galen College of Nursing is a vibrant and growing, single-purpose nursing college focused on expanding access to quality nursing education. Our culture is at the forefront of everything we do. Galen's fundamental goals are to be the best place for nursing education and the best place to work and one cannot be true without the other.



At Galen College of Nursing, we want to ensure your needs are met. We offer a variety of comprehensive medical, dental, and vision plans along with some unique benefits including:



  • Tuition Reimbursement/Assistance Programs
  • Paid Personal Leave
  • 401k (100% annual match - 3%-9% of pay based on years of service)
  • Identity Theft Protection discounts
  • Auto, Home, and Life Insurance options
  • Adoption Assistance
  • Employee Stock Purchase Program (ESPP)



    As you consider joining Galen, please carefully consider how you will model the culture we embrace and look to sustain. A culture where good ideas can come from anywhere and transparency is vital. Respect, accountability and integrity are non-negotiables, and commitment is created and sustained through the development of all employees. We care about each other and our students. We look for ways to exceed expectations and we are always looking for ways to improve and grow, while delivering the promise of extraordinary nursing education, matched only by a commitment to our students' success. If you feel our culture aligns with your strength of experience, attitude and authentic desire to work with great people to help changes lives, we'd love to talk!



    Galen College of Nursing is looking for an Information and Instructional Technology Support Specialist to provide direct tier 1 support, Instructional Technology and Informational Technology. The Instructional Technology support aspect of the position provides technical support to Faculty, Administration, and staff in the utilization of classroom technology, configuring and maintaining web-enhanced and virtual courses, provide technical assistance for the course staging process, and online testing.

    The Information Technology aspect of the position provides desktop support to campus leadership, local faculty, staff and students with quality customer service, support, tools, and training needed to meet their educational goals. This position will be the primary technology service provider for the campus (with escalation support from IT Services) via email, telephone, ticketing system, and remote desktop.




    Responsibilities:


    • Provide technical assistance to end users primarily during normal business hours (some after hours and overtime work required).
    • Provide support for computerized testing and instructional classroom technology.
    • Support for applications utilized by faculty in the delivery of online, virtual, and web-enhanced courses.
    • Provide direct support to faculty for hosting web conferences.
    • Answer questions and troubleshoot computer, phone, and network problems for users in person, or via telephone or remote access, using basic trouble ticketing software.
    • Provide assistance in the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices.
    • Provide support with user account management and permissions for employees and students.
    • Provide desktop application support for Windows, Microsoft Office, and various software applications.
    • Assist IT team with inventory, asset management, documentation, and utilization tracking.
    • Maintain computer, network, phones, and audio-visual technology in classrooms, labs, libraries, conference rooms, and offices.
    • Install, configure, and maintain Windows operating systems and desktop applications.
    • Direct faculty to current technical and college-wide resources (i.e., Online Library, LMS, Screencast-O-Matic, ERC, etc.).
    • Create technical support and "How-To" video to assist faculty and students.

      Qualifications Education: Associate degree in Information Technology or related field. Extensive experience and applicable IT certifications may be substituted for education on a case by case basis.

      Experience: Minimum two years' experience in IT desktop support, customer service, helpdesk, and general technology support.

      Skills/Special Qualifications: Customer satisfaction- and service-oriented; good interpersonal, typing, and verbal/written communication skills; good prioritization and multitasking skills; fast, solid learner and team player; professional, self-motivated, and trustworthy; good diagnostic, analytic, and troubleshooting skills; detail-oriented, reliable and dedicated. Excellent PC hardware, software, and audio-visual technology knowledge; Microsoft networking skills required including basic knowledge of Microsoft Active Directory and Outlook; A+, Network+, MCSP, and similar IT industry certifications a plus.

      Physical/Mental Demands & Work Environment: Ability to lift, move, and carry typical IT hardware up to 30 pounds.

      Degree of Supervision: Minimal for customer service and technology support role and tasks, moderate for IT-related projects.



      Galen College Values:

      Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.

      Character: I act with integrity and compassion in all I do.

      Accountability: I own my role and accept responsibility for my actions.

      Respect: I value every person as an individual with unique contributions worthy of consideration.

      Excellence: I commit myself to the highest level of quality in everything I do.



      We are Galen College of Nursing. Our focus is nursing education and our students' success is all that matters. We offer a unique educational experience we call Pure Nursing. Our knowledgeable and caring faculty and staff take personal interest in helping our students achieve their goals. Galen College is regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award Associate, Baccalaureate and Master's Degrees. The baccalaureate degree in nursing program at Galen College of Nursing is accredited by the Commission on Collegiate Nursing Education (CCNE), and the associate degree program is accredited by the Accreditation Commission for Education in Nursing (ACEN). For complete information related to Galen's accreditation status, please visit our website



      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: HCA Healthcare, Sarasota , Informational and Instructional Technology Support Specialist, Other , Sarasota, Florida

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