Informational and Instructional Technology Support Specialist
Company: HCA Healthcare
Posted on: November 19, 2022
Description SHIFT: No Weekends
Galen College of Nursing is a vibrant and growing, single-purpose
nursing college focused on expanding access to quality nursing
education. Our culture is at the forefront of everything we do.
Galen's fundamental goals are to be the best place for nursing
education and the best place to work and one cannot be true without
At Galen College of Nursing, we want to ensure your needs are met.
We offer a variety of comprehensive medical, dental, and vision
plans along with some unique benefits including:
- Tuition Reimbursement/Assistance Programs
- Paid Personal Leave
- 401k (100% annual match - 3%-9% of pay based on years of
- Identity Theft Protection discounts
- Auto, Home, and Life Insurance options
- Adoption Assistance
- Employee Stock Purchase Program (ESPP)
As you consider joining Galen, please carefully consider how you
will model the culture we embrace and look to sustain. A culture
where good ideas can come from anywhere and transparency is vital.
Respect, accountability and integrity are non-negotiables, and
commitment is created and sustained through the development of all
employees. We care about each other and our students. We look for
ways to exceed expectations and we are always looking for ways to
improve and grow, while delivering the promise of extraordinary
nursing education, matched only by a commitment to our students'
success. If you feel our culture aligns with your strength of
experience, attitude and authentic desire to work with great people
to help changes lives, we'd love to talk!
Galen College of Nursing is looking for an Information and
Instructional Technology Support Specialist to provide direct tier
1 support, Instructional Technology and Informational Technology.
The Instructional Technology support aspect of the position
provides technical support to Faculty, Administration, and staff in
the utilization of classroom technology, configuring and
maintaining web-enhanced and virtual courses, provide technical
assistance for the course staging process, and online testing.
The Information Technology aspect of the position provides desktop
support to campus leadership, local faculty, staff and students
with quality customer service, support, tools, and training needed
to meet their educational goals. This position will be the primary
technology service provider for the campus (with escalation support
from IT Services) via email, telephone, ticketing system, and
- Provide technical assistance to end users primarily during
normal business hours (some after hours and overtime work
- Provide support for computerized testing and instructional
- Support for applications utilized by faculty in the delivery of
online, virtual, and web-enhanced courses.
- Provide direct support to faculty for hosting web
- Answer questions and troubleshoot computer, phone, and network
problems for users in person, or via telephone or remote access,
using basic trouble ticketing software.
- Provide assistance in the use of computer hardware and
software, including printing, installation, word processing,
spreadsheets, email, operating systems, network and wireless
connections, and provisioning mobile devices.
- Provide support with user account management and permissions
for employees and students.
- Provide desktop application support for Windows, Microsoft
Office, and various software applications.
- Assist IT team with inventory, asset management, documentation,
and utilization tracking.
- Maintain computer, network, phones, and audio-visual technology
in classrooms, labs, libraries, conference rooms, and
- Install, configure, and maintain Windows operating systems and
- Direct faculty to current technical and college-wide resources
(i.e., Online Library, LMS, Screencast-O-Matic, ERC,
- Create technical support and "How-To" video to assist faculty
Qualifications Education: Associate degree in Information
Technology or related field. Extensive experience and applicable IT
certifications may be substituted for education on a case by case
Experience: Minimum two years' experience in IT desktop support,
customer service, helpdesk, and general technology support.
Skills/Special Qualifications: Customer satisfaction- and
service-oriented; good interpersonal, typing, and verbal/written
communication skills; good prioritization and multitasking skills;
fast, solid learner and team player; professional, self-motivated,
and trustworthy; good diagnostic, analytic, and troubleshooting
skills; detail-oriented, reliable and dedicated. Excellent PC
hardware, software, and audio-visual technology knowledge;
Microsoft networking skills required including basic knowledge of
Microsoft Active Directory and Outlook; A+, Network+, MCSP, and
similar IT industry certifications a plus.
Physical/Mental Demands & Work Environment: Ability to lift, move,
and carry typical IT hardware up to 30 pounds.
Degree of Supervision: Minimal for customer service and technology
support role and tasks, moderate for IT-related projects.
Galen College Values:
Inclusivity: I foster an environment that provides opportunity for
every individual to reach their full potential.
Character: I act with integrity and compassion in all I do.
Accountability: I own my role and accept responsibility for my
Respect: I value every person as an individual with unique
contributions worthy of consideration.
Excellence: I commit myself to the highest level of quality in
everything I do.
We are Galen College of Nursing. Our focus is nursing education and
our students' success is all that matters. We offer a unique
educational experience we call Pure Nursing. Our knowledgeable and
caring faculty and staff take personal interest in helping our
students achieve their goals. Galen College is regionally
accredited by the Southern Association of Colleges and Schools
Commission on Colleges (SACSCOC) to award Associate, Baccalaureate
and Master's Degrees. The baccalaureate degree in nursing program
at Galen College of Nursing is accredited by the Commission on
Collegiate Nursing Education (CCNE), and the associate degree
program is accredited by the Accreditation Commission for Education
in Nursing (ACEN). For complete information related to Galen's
accreditation status, please visit our website
We are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
Keywords: HCA Healthcare, Sarasota , Informational and Instructional Technology Support Specialist, Other , Sarasota, Florida
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