Part Time Floor Leader - UTC Sarasota
Company: Lush Handmade Cosmetics
Location: Sarasota
Posted on: January 17, 2023
Job Description:
Position: Part Time Floor Leader
Weekly: 20-29 hours
Ever wondered what it's like behind the bubbles? #lushcareers
Lush North America has been creating fresh and handmade cosmetics
for the past 20 years- keeping our customers' bathtubs and showers
a little more magical through our retail shops across Canada and
the US. We are dedicated to the practices of fair trade sourcing
and supporting sustainable communities as well as giving back to
organizations that can make a difference through our Charity Pot
Program .
We are searching for a dynamic and team oriented individual to join
our team in a Floor Leader position. As a Floor Leader at Lush you
bring enthusiasm and passion for the Lush brand through a fresh and
authentic customer, staff, and shop experience.
We Offer:
- A fun and funky store atmosphere where individualism is
encouraged
- A 50% discount off all our products to keep you smelling and
feeling fresh
- An unconventional retail structure to support your
entrepreneurial spirit
- The opportunity for growth as Lush loves to promote from
within
Responsibilities:
The Floor Leaders support the shop management team as needed in all
business areas including opening and closing the shop, running
reports, facilitating training, and delegating tasks and driving
sales; as a leadership team you share shop operational duties and
are responsible for business areas as required to support a strong
customer experience, staff experience and shop operational
excellence.
Sales & Customer Experience:
- Customer Service: collaborate with your team on plans to exceed
daily sales goals and ensure a unique customer experience that
makes every visitor feel welcome, meets their needs and makes their
day.
- Building the Brand: educate our customers on our brand values,
and articulate our position on Fighting Animal Testing, Freshest
Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked
Packaging through community engagement and other traffic-driving
initiatives.
- Product Passion: increase the depth of your product knowledge
through constant learning and consistently make informed and
product recommendations for every need.
- Driving Sales: lead Sales Ambassador development through
training and follow up regarding new products and company
initiatives, using daily metrics to coach team to accomplish sales
goals daily.
Team Involvement:
- Lead Fearlessly: Be present to support your team on the sales
floor, answer questions, remove obstacles, and solve problems.
- Grow Talent: and elevate your skills and those of your team
through constant learning and development, coaching and leading by
example.
- Be Real: with your needs and feedback for your team and leaders
and adaptable to the needs of the business as required.
- Live with Purpose: engage your team at every level of your
business to ensure they are inspired, motivated, building strong
peer and customer relationships and are connected to the brand
values and participating in the creation of an inclusive work
environment.
Operational Excellence:
- Policies and Procedures: Support your management team to keep
your shop compliant and ensure your staff are practicing company
standards for time and attendance, product integrity, respectful
workplace, and health and safety.
- Stock and Inventory: Support the training of your team on
inventory best practices and to abide by fresh standards and
rotation rules and support management as needed with inventory
tasks.
- Visuals and Merchandising: Identify and support the development
of your team to take pride in a clean and beautiful work
environment and follow the merchandising and design standards to
provide a consistent customer experience and drive sales.
- Time and Attendance: show up on time and ready to support your
team, take breaks for your wellbeing, and review daily
communications to stay in the know.
Qualifications:
Required:
- Strong customer service, supervisory and sales skills
- Knowledge and interest in skincare, natural beauty and ethical
business
- Ability to work flexible hours to meet the needs of the shop
including holidays, evenings and weekends
- Ability to oversee and support operations of a retail shop as
needed, including but not limited to: Till and cash, visuals and
inventory, soap cutting, wrapping, labeling, potting, boxing and
recycling.
Preferred:
- Experience in customer service
- Experience working in a team environment
- Experience working in skincare or cosmetics
- Experience in cross cultural collaboration and DEIB or social
justice training
- Fluency in Spanish, French or other languages
At LUSH, we believe when we continue to foster a culture of
inclusion and respect within a diverse workforce, we are doing our
part in building a world where there is equal opportunity for all.
We recruit from a variety of employment agencies, community groups,
non-profits, and online social and job sites, and in our business
practices, strive to leverage the gift that diversity brings.
LUSH North America unequivocally supports equal opportunity
employment for all applicants regardless of religion, race, color,
gender identity or expression, sexual orientation, ancestry,
ability, adverse mental health, and other characteristics both
defined, protected and enforced by the law under federal or
provincial/state jurisdiction.
Keywords: Lush Handmade Cosmetics, Sarasota , Part Time Floor Leader - UTC Sarasota, Other , Sarasota, Florida
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