Remote Support Desk Representative

Company: Dental Care Alliance
Location: Sarasota
Posted on: January 23, 2023

Job Description:

Dental Care Alliance is looking for a remote Support Desk Representative that will provide technical assistance to computer users. This is a full-time position Monday-Friday 7a.m=4 p.m. This ideal candidate will have experience answeringquestions or resolve computer problems in person, via telephone or emailed tickets. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. As a centralized source for all information technology, we are the backbone of the organization and constantly monitor each office's connectivity to keep everyone up and running as smooth as possible. - Taking calls that come into the Help Desk and making service requests accordingly. - Communicating with the requester to ensure they understand the current status of their ticket at the time of dispatch - Employing good communication skills to resolve service requests and answer user inquiries regarding computer software or hardware operation to resolve problems - Using the Critical Priority Escalation process for all new critical priority service requests - Following the Ticket Flow process - Oversee the daily performance of computer systems - Observe system functioning to verify correct operations and detect errors - Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software - Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications - Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities - Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support - Confer with staff, users, and management to establish requirements for new systems or modifications - Prepare evaluations of software or hardware, and recommend improvements or upgrades - Inspect equipment and read order sheets to prepare for delivery to users - Modify and customize commercial programs for internal needs - Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysisEducation: - High School Diploma / GED - Prefered Certificationso CompTIA A+o MCITPTraining: - 1 Year of IT Support Services experience - 2 Years general office experience - Certifications a plus but not required.

Keywords: Dental Care Alliance, Sarasota , Remote Support Desk Representative, Other , Sarasota, Florida