Customer Service - Test Center Administrator (PT)
Company: Prometric
Location: Sarasota
Posted on: January 27, 2023
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Job Description:
About Us: Prometric is a leading provider of technology-enabled
testing and assessment solutions to many of the world's most
recognized licensing and certification organizations, academic
institutions, and government agencies. We support more than 7
million test takers annually at our testing locations in 180
countries around the world. With over three decades of experience
working with clients of all sizes across a multitude of industry
sectors, our mission is to design and deliver the highest quality
and most innovative testing solutions anytime, anywhere.
JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: Sarasota, FL
TEST CENTER ADDRESS: 1605 Main Street, Suite 1100
JOB OVERVIEW:
The Test Center Administrator (TCA) serves as the face of Prometric
in test centers around the world. These emerging professionals are
part of a growing specialization within the company and thrive in
fast-paced environments that support people who are taking
life-changing exams. The position requires TCAs to verify candidate
identification, monitor exams and maintain strict policies and
guidelines to uphold the highest standards for exam integrity in
the world.
Prometric employs more than 600 TCAs worldwide who are highly
respected for their ability to lead and control the computer-based
test center environment.
PERKS for employees hired for 20+ hours:
* 12 Paid Holidays Off annually based on work schedule
* No selling or quotas
* Office setting environment
* No inventory, stocking, floor moves or overnight shifts!
* Paid training
* Sick time prorated based on start date
* 401K
* Employee Assistance Program
* Vision
* FSA
AVAILABLE SCHEDULE:
* Part Time - Hours Will Vary
* Our ideal candidate demonstrates teamwork, with the availability
to work a variety of shifts any day - Monday through Saturday -
between the hours of 7am and 10:00 pm. Candidate must be open to
flexible scheduling.
* This is strictly a part-time position and will remain as such, 20
hours per week, with an expectation to work more hours if
needed.
* Schedules are available 2 weeks in advance.
RESPONSIBILITIES:
* Maintain and apply expert knowledge of test center policies,
practices and procedures
* Greet examinees and verify identification
* Perform required security checks including the use of wands
* Continuously monitor candidates as they complete exams
* Report and/or resolve candidate issues with urgency
* Maintain secure environment and materials in the test center at
all times
* Ensure every candidate receives a fair and comfortable testing
experience
* Report any occurrences outside company guidelines
* Ability to be flexible with scheduling based on Prometric days of
operations
* Represent Prometric's vision, mission and values
* Safeguard the test center from misconduct
* If applicable, digitally scan and record candidate fingerprint
identification
QUALIFICATIONS:
EDUCATION:
* High school diploma or equivalent required
* College experience a plus
EXPERIENCE:
* Minimum of one year of customer service experience required, in
person (call center, retail, restaurant, etc.)
* Must be 18 years of age to qualify
SKILLS:
* Ability to communicate professionally and effectively with
candidates and coworkers
* Ability to write detailed and accurate reports and
correspondence
* Ability to multi-task and handle small tools, pack equipment for
shipping or unpack for installation
* Familiar with Microsoft Windows-based computer programs and
applications (including but not limited to MS Office, Outlook,
Explorer-web browsing)
PHYSICAL JOB REQUIREMENTS
* Must be able to bend, stoop, and lift up to 40 pounds
* Ability to remain in a stationary position for extended periods
of time while administering exams
* Ability to physically move through test room every 8-10 minutes
and escort candidates to and from testing room
* Visual requirements include the ability to adjust or focus
computer screens and view testing room through camera monitors
while proctoring the exam
* Ability to maintain computers in the lab and office setting, by
physically maneuvering in tight spaces, while maintaining safety
protocols
Prometric is an Equal Employment/Affirmative Action employer. We do
not discriminate in hiring based on sex, gender identity, sexual
orientation, race, color, religious creed, national origin,
physical or mental disability, protected Veteran status, or any
other characteristic protected by federal, state, and local
law.
Other details
* Pay Type Hourly
* Min Hiring Rate $13.00
* Max Hiring Rate $13.00
Apply Now
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Keywords: Prometric, Sarasota , Customer Service - Test Center Administrator (PT), Other , Sarasota, Florida
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