FNOL CLAIMS ADMINISTRATION ASSOCIATE

Company: Universal Insurance
Location: Sarasota
Posted on: May 25, 2023

Job Description:

General Description:

First point of contact with customers. Receive and establish new reported claims in the claim administration system. Possess the appropriate level of knowledge to initiate the collection of information to begin the claim investigation process. Responsible for responding to general inquiries and directing more complex requests to management. Individual may be asked to participate and be deployed to a CAT site to assist our customers.

Responsible for the administrative support of the Claims Department, including multiple workflow processes.

Essential Duties and Responsibilities:

Takes First Notice of Loss and Claims Department phone calls.

Demonstrates productive time management, along with the ability to handle multiple tasks while maintaining availability throughout the day to receive and respond to all phone calls. Able to perform an expanded FNOL process, to encompass the Initial Contact collection of loss detail from the Insured and/or Representative.

Maintains and updates claim files and work queues within the Universal claim system, and performs required claim office support functions.

Sorts, matches and processes incoming mail/fax communication through the claim administration system.

Communicates clearly and professionally with internal and external customer(s), through telephone and/or written correspondence, regarding all aspects of the claims process, providing highly effective customer service. Efficiently directs customer calls to the correct person.

Assigns / transfers claims to the appropriate claims handler and/or external service provider.

Performs other duties as required.

Supplemental Information:

This job description has been prepared to indicate the general nature and level of the work that the employees perform within their classification. This description is not and cannot be interpreted as an inventory of all the duties, tasks, responsibilities and qualifications required for the employees assigned to this job.

Education and / or Experience:

High School Degree, GED and/or general business experience.

Strong verbal and written communications skills with attention to detail.

Must be able to work in a collaborative atmosphere.

Possesses a general working knowledge in the use of Microsoft Office, including Word, Excel and PowerPoint.

Customer service oriented, with demonstrated ownership attitude and customer centric response to all assigned tasks.

Licenses and / or certifications:

Successfully acquire Adjuster licenses (where applicable), for each state serviced, within 60 days following the 90 day probationary period, starting from the date of hire.

Equal Opportunity Employer

Keywords: Universal Insurance, Sarasota , FNOL CLAIMS ADMINISTRATION ASSOCIATE, Other , Sarasota, Florida