Care Connection Coordinator Bilingual
Company: CAN Community Health
Posted on: March 14, 2019
Responsible To: Care Connection Supervisor Statement of Purpose: This position is responsible for accurate scheduling and obtaining accurate data and consents for medical records and billing. Responsible for obtaining documented preauthorization for services and coordinating with third party administrators regarding confirmation of patient insurance coverage. Ensures high level of customer service and professionalism in all patient interactions. Primary Tasks: 1) Consistently treats patients with dignity, respect, and courtesy, providing patients with accurate information and timely responses. 2) Proactively pursues any follow up activities needed to complete accurate registration, scheduling, and authorization activities. 3) Consistently schedules patient appointments with a high degree of accuracy, taking into account clinic scheduling parameters such as appointment type, provider schedules, holidays, lab appointments etc. Understands appointment types and is able to correctly identify patient needs. 4) Uses a collaborative communication style with provider offices to facilitate accurate scheduling. 5) Completes timely, documented confirmation of patient insurance coverage, coordinating with third parties as needed. 6) Appropriately determines patient eligibility in relation to established program, insurance or contract standards. 7) Completes new patient intake procedures following departmental protocols. 8) Captures all relevant and mandatory patient demographic data, following up as needed with patients, practices, and third parties. 9) Obtains all necessary insurance information according to departmental protocols, ensuring completion of insurance verification forms and templates for all new patients 10) Verifies and maintains accurate demographic, insurance, and pharmacy information for existing patients. 11) Answers inbound calls promptly and courteously Secondary Tasks: 1) Maintains up to date knowledge of laws, regulations and contracts impacting Medical Practices (HIPAA and other Privacy Rules, payor rules pertaining to patient collections, etc.) 2) Consistently practices Employer Inc.s mission and values, following policies and procedures. 3) Contributes to a positive work culture. 4) Works effectively and professionally with a diverse population treating all staff, patients, and clients with respect at all times. .
Education/Professional Experience 1) Minimum Education: High School Diploma or GED 2) At least 3 years of healthcare experience in a similar role. 3) Basic Annual Safety Training, HIPAA Training, TB testing, HIV 104 training 4) Requires valid drivers license 5) Must be bilingual fluent in English and Spanish Knowledge, Skills and Abilities Required: 1) Understanding of basic medical billing processes and terminology. 2) Ability to work and problem solve independently 3) Ability to organize priorities and perform multiple tasks simultaneously while working with frequent interruptions. 4) Knowledge of government and private payers and regulatory rules and contractual requirements. 5) Strong customer service, communication, and decision making skills. 6) Ability to demonstrate tact and good judgment in interactions with patients, providers, and other departments. 7) Excellent office skills including data entry and Microsoft Office and Outlook. 8) Ability to understand and explain insurance benefits to patients and respond to inquiries with accurate information. 9) Good written and verbal communication and interpersonal skills. PI108122022 Pandologic. , Location: Sarasota, FL - 34237
Keywords: CAN Community Health, Sarasota , Care Connection Coordinator Bilingual, Other , Sarasota, Florida
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