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Service Advisor - Sarasota, FL

Company: Tesla Motors
Location: Sarasota
Posted on: May 19, 2019

Job Description:

The RoleTesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.ResponsibilitiesAnswer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attentionReturn missed phone calls, email in no less than 5 minutesDetermine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attentionAccurately record issues and data into Dealer Management System. Attention to detail criticalConduct Transactions w/ system; walk customer through correction and provide summaryCommunicate estimated completion time, regular updates and follow through on each customer vehicleCoordinate the detail of every vehicle prior to deliveryCoordinate the delivery time or pick up with each customerFollow up with Customer on services provided; ensure they are satisfied with the work performedRequirementsKnowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehiclesExperience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipmentUnderstanding of basic automotive techniques related to repair and servicing of automobilesAbility to follow oral and written instructions with attention to detailWillingness to learn new and innovative automotive technologiesAbility to establish and maintain cooperative working relationships with those contacted in the course of work to include the publicPerform detailed daily record keeping and reportingEffectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goalHigh School diploma or equivalentDealer Management System(s), Outlook, and MS OfficeAssociate Degree or certificate in Automotive Technology, preferredRetail automotive service experience, preferredMust have and maintain a valid driver's license and an acceptable and safe driving recordMust have two years of driving experience

Keywords: Tesla Motors, Sarasota , Service Advisor - Sarasota, FL, Other , Sarasota, Florida

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