SarasotaFLRecruiter Since 2001
the smart solution for Sarasota jobs

Help Desk Tier 1

Company: Kelly Services
Location: Sarasota
Posted on: May 20, 2019

Job Description:



  • Taking calls that come into the Help Desk and making service requests accordingly.

  • Communicating with the requester to ensure they understand the current status of their ticket at the time of dispatch

  • Employing good communication skills to assign service requests and assure the requester that their ticket is being handled appropriately

  • Tagging all new service requests with the correct information.

  • Ensuring minimum required information is contained in the ticket prior to assigning a ticket.

  • Handling new tier one service requests that likely take 15 minutes or less




    • Password Changes

    • Missing Desktop Shortcuts

    • Etc---



    • Using the Critical Priority Escalation process for all new critical priority service requests

    • Directing service requests to the other departments as detailed in the Other Departments document

    • Following the Ticket Flow process

      Requirements



      • Experience with Active Directory

      • IT equipment handling, and miscellaneous tasks related to IT Support.

        For an immediate response, email resume to craig.penn@kellyit.com
        Why Kelly--?

        At Kelly

        Services--, we work with the best. Our clients include 95 of the Fortune

        100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access

        the best talent to drive their business forward. If you only make one career connection today, connect

        with Kelly.

        About

        Kelly Services--

        As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

        around the world and have a role in connecting thousands more with work through our global network of

        talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

        Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

        committed to employing a diverse workforce. Equal Employment Opportunity

        is The Law.

Keywords: Kelly Services, Sarasota , Help Desk Tier 1, Other , Sarasota, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


General Labor
Description: Are you looking for immediate work and that makes an immediate positive impact Are you the type of person who loves diversity in your work day We are now hiring for General Laborers with a real passion (more...)
Company: PeopleReady
Location: Saint Petersburg
Posted on: 06/19/2019

Interviewing Now!
Description: We are actively searching for highly motivated individuals to work individually yet as a team
Company: Garcia Healthcare
Location: Saint Petersburg
Posted on: 06/19/2019

Virtual Recruiter - Work From Home
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Online
Location: Saint Petersburg
Posted on: 06/19/2019


Registered Nurse (RN) for ER, ICU, Telemetry, L&D, Med Surg, OR, DOU
Description: Are you earning what youre worth Currently seeking Experienced RNs for high-paying nursing assignments, both in state as well
Company: ready link
Location: Saint Petersburg
Posted on: 06/19/2019

Now Interviewing - PT/FT From Home
Description: Are you looking for a career change Are you looking just to supplement your income The nations premier provider of health care access in the US is looking for motivated self-starters to enjoy a career (more...)
Company: Professional Home Career Advantage
Location: Saint Petersburg
Posted on: 06/19/2019

Coder Educator
Description: The Coder Educator will be creating and delivering education to coders and providers. Ideal candidates will have a minimum of 7 - 10 years healthcare experience, the AHIMA ICD - 10 Trainer credential, (more...)
Company: Mommy Jobs Online
Location: Clearwater
Posted on: 06/19/2019

Sr. Systems Architect - TS/SCI required
Description: Come join the continuous success of the 40 year partnership that GDIT has with the INSCOM customer, be part of executing an exciting mission that synchronize worldwide supporting the Army INSCOM I2TS3 (more...)
Company: General Dynamics Information Technology
Location: Saint Petersburg
Posted on: 06/19/2019

First Officer
Description: ID: 2019-2351 of Openings: 1Category: OtherOverview br br Atlas Air First Officer br br Flight Crews are responsible for the safe and reliable operation of our fleet of Boeing 747's and 767's. (more...)
Company: Atlas Air
Location: Saint Petersburg
Posted on: 06/19/2019

Monster Club After School Coordinator
Description: BASIC PURPOSE: Provides academic, social, and recreational opportunities for youth development through a wide range of activities in arts, technology, athletics, nutrition, community service and more. (more...)
Company: Concord Management
Location: Saint Petersburg
Posted on: 06/19/2019

Residential Disclosure Specialist
Description: Primary Purpose of Position: The Residential Disclosure Specialist is responsible for ensuring the delivery of accurate and timely disclosures/re-disclosures that fully comply with all applicable regulatory (more...)
Company: First Home Bank
Location: Clearwater
Posted on: 06/19/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Sarasota RSS job feeds