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Help Desk Tier 1

Company: Kelly Services
Location: Sarasota
Posted on: June 15, 2019

Job Description:



  • Taking calls that come into the Help Desk and making service requests accordingly.

  • Communicating with the requester to ensure they understand the current status of their ticket at the time of dispatch

  • Employing good communication skills to assign service requests and assure the requester that their ticket is being handled appropriately

  • Tagging all new service requests with the correct information.

  • Ensuring minimum required information is contained in the ticket prior to assigning a ticket.

  • Handling new tier one service requests that likely take 15 minutes or less




    • Password Changes

    • Missing Desktop Shortcuts

    • Etc---



    • Using the Critical Priority Escalation process for all new critical priority service requests

    • Directing service requests to the other departments as detailed in the Other Departments document

    • Following the Ticket Flow process

      Requirements



      • Knowledge of Active Directory

      • IT equipment handling, and miscellaneous tasks related to IT Support.

        For an immediate response, email resume to craig.penn@kellyit.com
        Why Kelly--?

        With Kelly, youll have direct connections to leading IT organizations in the best companies around

        the globeoffering you the chance to work on some of todays most intriguing, innovative and high-

        visibility projects. In a field where change is the only constant, our connections and opportunities

        will help you take your career exactly where you want to go. We work with 95 of the Fortune 100

        companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:

        people like you.

        Last year we found 8,000 opportunities for IT professionals. Let us help advance your career

        today.

        About

        Kelly Services--

        As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

        Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

        Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

        committed to employing a diverse workforce. Equal Employment Opportunity

        is The Law.

Keywords: Kelly Services, Sarasota , Help Desk Tier 1, Other , Sarasota, Florida

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