SarasotaFLRecruiter Since 2001
the smart solution for Sarasota jobs

Call Center Representative

Company: Alorica
Location: Sarasota
Posted on: November 11, 2019

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in customer service and experience, serving the world?s biggest brands with tens of thousands of employees in hundreds of locations around the globe. ? JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. ? You?re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. ? KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary ? WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much ? that?s why we?re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better?one interaction at a time. And to do that, we need the very best people to join us. ? But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Medical and dental benefits
    • Paid time off
    • Retirement planning options (401(k))
    • Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options ? from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed ? because when you?re at your best, that?s when we?re at our best.? So what do you say? Ready to take the next step? ? ?JOB REQUIREMENTS Minimum Education and Experience:
      • High School Diploma or GED required
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications Knowledge, Skills and Abilities:
        • Stellar customer service skills ? and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
          • A climate controlled, contact center environment ? filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems Physical Demands Constant sedentary work. You?ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. ? DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. ? TAKE THE NEXT STEP Let?s make lives better. Let?s defy the status quo. And let?s go beyond thinking outside the box ? and decide to obliterate the box instead. You ready? Let?s do this.
            ? About Alorica: ? Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Sarasota , Call Center Representative, Other , Sarasota, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Accounts Payable Processor
Description: Kelly Services is seeking an Accounts Payable Specialist in the Sarasota, FL area 34232 to join our client's growing team. This position will be responsible for the processing of all non-inventory payables, (more...)
Company: Kelly Services
Location: Sarasota
Posted on: 11/22/2019

Accounts Receivable Clerk
Description: Ref ID: 01050-0011256478Classification: Accounts Receivable ClerkCompensation: 15.00 to 16.00 hourlyAccountemps is seeking an Accounts Receivable Clerk for a client in Sarasota, FL. This is a temporary (more...)
Company: Accountemps
Location: Sarasota
Posted on: 11/22/2019

Licensed Practical Nurse (LPN)
Description: Who We Are: connectRN is a technology platform built by nurses, for nurses. Through the connectRN app, facilities post their open shifts that clinicians can view and apply for. Whether it's full time (more...)
Company: ConnectRN Massachusetts
Location: Sarasota
Posted on: 11/22/2019


System Administrator - Sarasota
Description: Ref ID: 01070-9502307442Classification: System AdministratorCompensation: 55000.00 to 65000.00 yearlyA client of Robert Half Technology is in need of a mid-level Systems Administrator. The Systems Administrator (more...)
Company: Robert Half Technology
Location: Sarasota
Posted on: 11/22/2019

Charge Registered Nurse (RN) PCU
Description: Description SHIFT: Nights rotating weekends br br SCHEDULE: Full-time br br Do you have the careeropportunities you want in your current role We have an exciting opportunityfor you to join (more...)
Company: Doctors Hospital of Sarasota
Location: Sarasota
Posted on: 11/22/2019

ASSEMBLERS NEEDED (electro-mechanical sub-assembly) in Sarasota
Description: Job Description ASSEMBLER I Full-time: 5:00 a.m. - 3:30 p.m. Monday -Thursday w/ occasional overtime Pay Rate: 15/hr. Possible temp-to-hire opportunity Summary: We are looking for an Assembler to perform (more...)
Company: Kelly Services
Location: Sarasota
Posted on: 11/22/2019

Software Engineer
Description: Ref ID: 01070-0011208922Classification: Software EngineerCompensation: 100000.00 to 120000.00 yearlyRobert Half Technology is looking for a highly motivated Software Engineer with a proven knowledge (more...)
Company: Robert Half Technology
Location: Sarasota
Posted on: 11/22/2019

Accounts Payable Clerk - Sarasota
Description: Ref ID: 01050-9502209982Classification: Accounts Payable ClerkCompensation: 35000.00 to 45000.00 yearlyExciting opportunity for an Accounts Payable Clerk with 3 years of Accounts Payable experience (more...)
Company: Accountemps
Location: Sarasota
Posted on: 11/22/2019

System Administration - Sarasota
Description: Ref ID: 01070-9502293440Classification: System AdministrationCompensation: 60000.00 to 65000.00 yearlyRobert Half Technology is working with a client that is looking for a Systems Administrator. Qualified (more...)
Company: Robert Half Technology
Location: Sarasota
Posted on: 11/22/2019

Mid Level Electricians in Bradenton Fl
Description: Looking for Experienced Commercial Mid-Level Electricians
Company: PeopleReady
Location: Sarasota
Posted on: 11/22/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Sarasota RSS job feeds