SarasotaFLRecruiter Since 2001
the smart solution for Sarasota jobs

Ally Bank 11/18

Company: Alorica
Location: Sarasota
Posted on: November 11, 2019

Job Description:

GET TO KNOW ALORICA
At Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in customer service and experience, serving the world?s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.

JOB RESPONSIBILITIES
? Responds to requests and calls from customers related to client specific programs and products
? Identifies and responds to customer?s needs based on designated procedures of account/client
? Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
? Escalates calls to supervisor when necessary and appropriate
? Responds to requests for assistance and/or possible processing of credit card authorizations
? Tracks call related information of each call received for auditing and reporting purposes
? Provides feedback reports on call issues related to downtime and/or training issues






OTHER RELATED DUTIES
? Escalates calls to supervisor when necessary and appropriate
? Maintains and updates customer information as necessary
? Provides support and assistance as needed
? Up-sells to customer upgrades as necessary
? May perform other client specific duties as necessary and required by program/account
? Other duties as assigned







JOB REQUIREMENTS
Minimum Education and Experience:
?? High School Diploma or GED required; graduation from a college with an Associate?s degree preferred
? Customer service experience
? Phone related customer service
? Familiarity with Microsoft Windows, Word, and Excel applications
? May require client specific bilingual language requirement, as necessary






Knowledge, Skills and Abilities:
? Knowledge of product/procedures
? Ability to use phone and computer systems
? Customer service skills
? Strong interpersonal skills
? Excellent oral and written communication skills
? Strong listening/comprehension skills
? Ability to stay composed and objective
? Patience/empathetic
? Mental Acuity
? Conversational
? Confident/Assertive
? Demonstrate a positive attitude




Work Environment:
? Constant work performed in a climate controlled, call-center environment
? Constant usage of phone and computer systems




Physical Demands:
? Constant sedentary work



ABOUT ALORICA

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Sarasota , Ally Bank 11/18, Other , Sarasota, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Quality Coordinator - Registered Nurse RN
Description: Description SHIFT: Days rotating weekends SCHEDULE: Full-time The Quality Coordinator coordinates the collection, evaluation, and dissemination of performance data relative to specified quality improvement (more...)
Company: Doctors Hospital of Sarasota
Location: Sarasota
Posted on: 11/22/2019

Accounts Receivable Clerk
Description: Ref ID: 01050-0011256478Classification: Accounts Receivable ClerkCompensation: 15.00 to 16.00 hourlyAccountemps is seeking an Accounts Receivable Clerk for a client in Sarasota, FL. This is a temporary (more...)
Company: Accountemps
Location: Sarasota
Posted on: 11/22/2019

Firemedic (Firefighter/Paramedic)
Description: Venice Fire Rescue is currently hiring 24 full time Firefighter/Paramedics. These positions will be hired throughout the upcoming year. Those interviewed but not selected
Company: National Testing Network
Location: Port Charlotte
Posted on: 11/22/2019


ASSEMBLERS NEEDED (electro-mechanical sub-assembly) in Sarasota
Description: Job Description ASSEMBLER I Full-time: 5:00 a.m. - 3:30 p.m. Monday -Thursday w/ occasional overtime Pay Rate: 15/hr. Possible temp-to-hire opportunity Summary: We are looking for an Assembler to perform (more...)
Company: Kelly Services
Location: Sarasota
Posted on: 11/22/2019

Join Established Gastro Practice In the Sarasota, Florida area!! (Phys
Description: Join Established Gastro Practice In the Sarasota, Florida area Hospital is assisting in the recruitment of a BE/BC Gastroenterologist to join
Company: DOCTORS CHOICE PLACEMENT SERVICES, INC.
Location: Sarasota
Posted on: 11/22/2019

System Administrator - Sarasota
Description: Ref ID: 01070-9502307442Classification: System AdministratorCompensation: 55000.00 to 65000.00 yearlyA client of Robert Half Technology is in need of a mid-level Systems Administrator. The Systems Administrator (more...)
Company: Robert Half Technology
Location: Sarasota
Posted on: 11/22/2019

Accounts Payable Processor
Description: Kelly Services is seeking an Accounts Payable Specialist in the Sarasota, FL area 34232 to join our client's growing team. This position will be responsible for the processing of all non-inventory payables, (more...)
Company: Kelly Services
Location: Sarasota
Posted on: 11/22/2019

Licensed Practical Nurse (LPN)
Description: Who We Are: connectRN is a technology platform built by nurses, for nurses. Through the connectRN app, facilities post their open shifts that clinicians can view and apply for. Whether it's full time (more...)
Company: ConnectRN Massachusetts
Location: Sarasota
Posted on: 11/22/2019

CRNA
Description: Rare ASC Opportunity in Sarasota, FL You do not want to miss out on this one Envision Physician Services has a full-time CRNA opportunity available with our Coral Anesthesia Associates division in Sarasota, (more...)
Company: Envision Physician Services
Location: Sarasota
Posted on: 11/22/2019

Mid Level Electricians in Bradenton Fl
Description: Looking for Experienced Commercial Mid-Level Electricians
Company: PeopleReady
Location: Sarasota
Posted on: 11/22/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Sarasota RSS job feeds