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User Administrator & Support

Company: First Watch Restaurants
Location: Sarasota
Posted on: November 11, 2019

Job Description:

Position Summary:The First Watch User Administrator and Support Technician will possess technical expertise in Microsoft Active Directory and Azure Active Directory. Role will be key to audit systems access and roles and responsibilities. Working with the business and system owners to review and validate each user access quarterly. This role will also perform basic support services to the First Watch Corporate office. This position will also manage on new users and exiting users access and hardware needs. Key Responsibilities:1 Administer O365 licensing, accounts and mailboxes.2 Administer Microsoft AD, Azure AD including GPO and scripting understanding.3 Administer O365 Litigation hold.4 Ensure compliance with First Watch IT Policies and Procedures.5 Ensure quarterly and periodic system audits are performed and documented6 Provide Help Desk support for user community in a professional, promptly and polite manner.7 Proactively designs/re-evaluates procedures and processes to expedite problem resolution and eliminate obstacles for end-users.8 Troubleshoot and resolve PC hardware, software, conferencing and telecommunication issues in a timely and effective manner.9 Provide afterhours emergency on call pager based on scheduled rotation to support to organization when needed.10 Perform tasks associated with daily opening checklist procedures as directed by IT Management.11 Maintain documentation on all support procedures, opening checklists and standards.12 Communicate regularly with supervisor to ensure projects and objectives are prioritized and completed on time.13 Manage IT asset inventory, procurement and invoicing processes.

Keywords: First Watch Restaurants, Sarasota , User Administrator & Support, Other , Sarasota, Florida

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