Supervisor of Passenger Customer Services
Company: Worldwide Flight Services
Posted on: March 22, 2020
The classification of Supervisor, Customer Services includes the
following: supervises, coordinates, and controls airport passenger
service functions; monitors the quality and quantity of work
performance; ensures compliance with Company rules and regulation
and Company safety standards; trains subordinates. Areas of
responsibility include all Passenger Service functions, Operations,
and Weight and Balance and may include Line Cargo, Cabin Services,
Ground Equipment, Facilities Maintenance, and Fueling. Proactively
monitors the work of assigned employees to ensure that customer
satisfaction, safety, security, quality and employee relations meet
or exceed standards. Ensures they administer practices in a fair
and equitable manner, where all employees, customers, vendors and
other third parties are treated with respect. Read, understand and
clarify the implementation of the site specific security plan and
ensure that all WFS staff are issued with a relevant company ID and
that they are required to display this identity badge. Ensures they
administer practices in a fair and equitable manner, where all
employees, customers, vendors and other third parties are treated
with respect. The scope of the job may vary with the size of the
operation and its primary line of business.
Ability to read and interpret documents such as safety rules,
maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or
employees of organization.
Ability to add, subtract, multiply, and divide in all units of
measure, using whole
numbers, common fractions, and decimals.
Ability to compute rate, percent and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw
Ability to interpret extensive variety of technical instructions in
mathematical or diagram form and deal with several abstract and
Work in a high noise level environment.
Ability to lift 70 pounds. No exceptions.
Work with minimal supervision.
Cognitive skills to set priorities and use independent
Ability to handle stress.
Reports to work on a regular and timely basis.
Associate's degree (A. A.) or equivalent from two-year college or
technical school; six months to one year related experience and/or
training; or equivalent combination of education and experience.
Ability to work rotating shifts including weekends, holidays, and
days off. Ability to read, write and fluently speak and understand
the English language.+
Keywords: Worldwide Flight Services, Sarasota , Supervisor of Passenger Customer Services, Professions , Sarasota, Florida
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