Residences Concierge/Loss Prevention - The Ritz-Carlton, Sarasota - (21097207)
Company: Marriott International, Inc.
Posted on: November 22, 2021
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The Ritz-Carlton, Sarasota, located at 1111 Ritz-Carlton Drive,
Sarasota, FL, 34236 is currently hiring a Residences Concierge/Loss
Respond to Residence owners and their guests requests for visitor
information, special arrangements, or services (e.g.,
transportation, reservations, dry cleaning) by making arrangements
or identifying appropriate providers. Monitor Closed Circuit
Televisions, perimeter alarm system, duress alarms, and fire life
safety system. Lock property entrances when required. Serve as
overnight Residences Concierge and Loss Prevention representative
as needed. Maintain coverage of Concierge area by assisting with
the breaks of the Concierge team. Respond to special requests from
Residence owners and their guests with unique needs and follow up
to promote satisfaction. Answer, record, and process all calls,
messages, requests, questions, or concerns. Contact appropriate
individual or department (e.g., Engineer, Bellperson, Housekeeping)
as necessary to resolve call, request, or problem. Review and
document all incidents in the logbooks and report to the next
shift. Escort any unwelcome persons from the property without
interrupting the orderly flow of property operation. Report to
scenes of vehicle accidents/thefts. Call for assistance using
proper code responses. Perform Lobby Ambassador tasks.
Report any incidents, accidents, injuries, and unsafe work
conditions to Residences Manager/and or Director of Residences and
complete safety training and certifications. Follow all company
policies and procedures, ensure uniform and personal appearances
are clean and professional, maintain confidentiality of proprietary
information, and protect company assets. Welcome and acknowledge
all guests according to company standards, anticipate and address
guests service needs, assist individuals with disabilities, and
thank guests with genuine appreciation. Speak with others using
clear and professional language, prepares and review written
documents accurately and completely, and answers telephones using
appropriate etiquette. Develop and maintain positive working
relationships with others, support team to reach common goals, and
listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested.
Adhere to the highest standards of The Ritz-Carlton service
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Keywords: Marriott International, Inc., Sarasota , Residences Concierge/Loss Prevention - The Ritz-Carlton, Sarasota - (21097207), Professions , Sarasota, Florida
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