Customer Service Representative
Posted on: January 16, 2022
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one
interaction at a time. We're a global leader in customer service
and experience, serving the world's biggest brands with tens of
thousands of employees in hundreds of locations around the
Your mission (should you choose to accept it) is to offer customer
support through phone, email, online chat or social media to
customers who have questions, concerns or confusion around a
particular product or service.
You're literally the voice of the brand, and a strong relationship
between our clients and their customers starts with you. So only
the awesome need apply.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social
media to resolve their questions or concerns Maintains and updates
customer information as necessary Calmly attempts to resolve and
de-escalate any issues Escalates calls to supervisor when necessary
and appropriate Responds to requests for assistance and/or possible
processing of credit card authorizations Tracks call-related
information for auditing and reporting purposes Provides feedback
reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely
great customer experiences. But as Alorica employees, giving back
matters just as much - that's why we're so proud of Making Lives
Better with Alorica , a non-profit, 501(c)(3) organization
dedicated to providing assistance to employees, their families and
the people, organizations and communities who support them.
Simply put, we want to make lives better...one interaction at a
time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee,
you may receive:
Paid training Flexible training schedules Medical and dental
benefits Paid time off Paid holiday and sick time Retirement
planning options (401(k)) Employee discounts through client
Working at Alorica means potentially having the freedom to explore
all kinds of career options - from customer service, training, and
tech support, to management, recruiting and more. Alorica offers
fun, challenging opportunities to pursue your professional goals,
and we want you to have fun and succeed - because when you're at
your best, that's when we're at our best.
So what do you say? Ready to take the next step?
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus Phone-related customer service a
major plus Familiarity with Microsoft Windows, Word, and Excel
applications Bilingual language skills a plus Knowledge, Skills and
Stellar customer service skills - and an overwhelming desire to
make lives better, one interaction at a time Ability to use phone
and computer systems Excellent oral and written communication
skills Strong listening/comprehension skills Ability to stay
composed and objective Conversational, patient and confident, with
a positive attitude
A climate controlled, contact center environment - filled with
amazing people, incredible career opportunities and the occasional
dance-off Constant usage of phone and computer systems
Constant sedentary work. You'll typically be sitting for most of
the time, so be sure to get up and stretch once in a while. Your
circulatory system will thank you.
DISCLAIMER: The above information on this description has been
designed to indicate the general nature and level of work performed
by employees in this classification. It is not designed to contain
or be interpreted as an exhaustive list of all responsibilities,
duties and qualifications required of employees assigned to this
TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go
beyond thinking outside the box - and decide to obliterate the box
You ready? Let's do this.
Equal Opportunity Employer - Veterans/Disabled
Keywords: Alorica, Sarasota , Customer Service Representative, Sales , Sarasota, Florida
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