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Client Services Representative

Location: Sarasota
Posted on: August 5, 2022

Job Description:

Job DescriptionThe Client Services Representative is an industry professional who understands the value of results-driven customer service. Position is responsible for all client communication, performing complex problem-solving using Excel analytics and maintaining a portfolio of clients by providing exceptional customer service.What You'll DoMaster use of all existing billing and payment systems.Understand all current accounts and maintain a trusting relationship with all primary portfolio contacts.Process utility billing at a high capacity (RUBs, Sub-metering, count factors, utility statements, billing process, etc.).Analyze/audit problem accounts to correct billing issues and increase Accounts Receivables for portfolios.Communicate with the sales, accounting and management departments of the business.Notify sales and management of any billing irregularities or suspected leaks (missing utility bills or reads, uncharacteristically high/low bills or usage) .Monitor company email and other communication systems to ensure fast and accurate responses to clients.Complete monthly financial reporting, internal audits and reports to senior management.What We're Looking ForComputer skills / Office Software experienceExperience in utility/multifamily billing a plusExcellent verbal and written communication skillsAbility to deliver superior customer serviceBasic accounting skills a plusAbility to multi-task in a fast-paced environmentMinimum typing speed of 40wpm (words per minute)Spanish speaking a plusEducation RequirementsAssociate Degree in Marketing Communications or related field preferredTypeHourly, Non-exempt, Full-Time or Part TimeLocationSarasota , FLBenefits IncludeCompetitive PayHealth Insurance: Medical, Dental, Vision and Prescription PlansHealth Savings AccountsRetirement Savings Plan (401K) with discretionary company matchShort and Long Term DisabilityCompany Paid $25,000.00 life insuranceSupplemental Life and AD&D InsuranceEmployee Assistance ProgramPaid HolidaysPaid VacationPaid Volunteer TimeInhabit Employee Discount ProgramsOur Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

Keywords: AMERICAN METERING SERVICES INC, Sarasota , Client Services Representative, Sales , Sarasota, Florida

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