Customer Service Operations Agent

Company: Piedmont Airlines, Inc
Location: Sarasota
Posted on: January 26, 2023

Job Description:

Customer service agents must keep both the company goals and customer expectations in mind when completing their daily tasks. Everyone is responsible to meet or exceed all performance goals. Duties include: log and relay gate changes, cancellations, service requests and other pertinent flight information to the respective department personnel. Serve as a liaison between dispatchers, flight crew, utility, catering, gate and ground personnel. Minimum Qualifications:

• Outstanding organizational skills and ability to multi-task
• Ability to work independently meeting specified deadlines
• Ability to work well and communicate with all levels of management and support staff
• Advanced ability with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items
• At least 18 years of age
• High school diploma or GED
• Valid driver's license Preferred Qualifications:
  • Previous Operations Tower experience
  • Familiarity with Lengthy Tarmac Delay (LTD), FAA and AOSSP regulations
  • Experience with Gate Manager and Ground Event Tracker (GET)
  • Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
  • Current Piedmont employee with a minimum six months of serviceWork Environment:
    • Standard office environment, use of computers and other office equipment
    • Airport ramp environment, subject to varied weather conditions and elevated noise levels
    • All shifts including weekends, nights, holidays and/or irregular shiftsPhysical Requirements:
      • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
      • Handle objects up to 70 pounds
      • Assist passengers with disabilities, including, but not limited to, pushing wheelchairsStarting Salary: $15.25/hr The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion. Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available. M/F Disabled and Vet EEO/AA Employer

Keywords: Piedmont Airlines, Inc, Sarasota , Customer Service Operations Agent, Sales , Sarasota, Florida