SarasotaFLRecruiter
the smart solution for Sarasota jobs

Call Center Agent

Company: Alorica
Location: Sarasota
Posted on: September 13, 2018

Job Description:

Location: United States-Florida-Sarasota-2805 Fruitville Road 34237 GET TO KNOW ALORICAAt Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.You re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary WHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programsWorking at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTSMinimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plusKnowledge, Skills and Abilities:
        • Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONSWork Environment
          • A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems Physical DemandsConstant sedentary work. You ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEPLet s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead.You ready? Let s do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law. Associated topics: agente de servicio al cliente, associate, clerk, customer service, customer service specialist, internship, platform support, service representative, service specialist, tsr

            Keywords: Alorica, Sarasota , Call Center Agent, Sales , Sarasota, Florida

            Click here to apply!

            Didn't find what you're looking for? Search again!


            I'm looking for
            in category
            within


Other Sales Jobs


Residential Sales Consultant
Description: Outside Residential Sales Are you looking for a career that allows you to work your own style WOW Internet TV Phone has an opportunity that will not only give you career mobility, but will reward you (more...)
Company: WOW
Location: Pinellas Park
Posted on: 09/21/2018

Flex Service Representative
Description: Careers Center - Flex Service RepresentativePlease Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply (more...)
Company: Hertz Rent a Car
Location: Tampa
Posted on: 09/21/2018

College Graduates - Technical Sales Engineer
Description: The Technical Sales Development Program is the premier opportunity for you to learn consultative, solution-based sales. At Keyence sales professionals work in a highly professional and fast-paced office (more...)
Company: Keyence Corporation of America
Location: Tampa
Posted on: 09/19/2018


Sales - Insurance Agent - Sales Representative
Description: About the JobBankers Life is currently hiring Insurance Agents / Insurance Sales Professionals We're looking for motivated leaders with strong management skills, a proven track record of success, and (more...)
Company: Bankers Life
Location: Saint Petersburg
Posted on: 09/19/2018

Customer Service - Independent Beauty Sales Consultant
Description: We are currently hiring new professional, highly motivated and self sufficient IBSC Independent Beauty Sales Consultants to sell our skin care and cosmetic beauty products. This is a genuine job online (more...)
Company: Mommy Jobs Online
Location: Bonita Springs
Posted on: 09/19/2018

EASIEST SALE IN AMERICA!
Description: HIRING NOW 100K PLUS WITH THE HOTTEST HEALTH BENEFITS ON THE MARKET TODAY SUPER EZ SALE MORE A LEADS THAN YOU CAN HANDLE BIG RESIDUALS NICHE MARKET
Company: Streck Agency
Location: Brandon
Posted on: 09/21/2018

Sales Agent - Flexible
Description: REFERRAL AGENTS NEEDED 300 to 1,000 per week, part-time or full-time If you stink at selling and hate pressuring people, trying to convince them to buy stuff
Company: NuMedia
Location: Tampa
Posted on: 09/19/2018

Sales / Design Consultant
Description: If you are an energetic, fashion oriented individual who is driven by financial success, unlimited Career Growth and enjoys working with customers The Tile Shop WANTS YOU APPLY TODAY The Tile Shop Sales (more...)
Company: The Tile Shop, Inc.
Location: Tampa
Posted on: 09/21/2018

Insurance - Entry Level Sales Training Provided
Description: About the JobBankers Life is currently hiring Insurance Agents / Insurance Sales Professionals We're looking for motivated leaders with strong management skills, a proven track record of success, and (more...)
Company: Bankers Life
Location: Largo
Posted on: 09/21/2018

Customer Service Representative (Fueler/Washer/Detailer) - Part-Time
Description: Position Summary: As a Part-Time Customer Service Fueler/Washer you are critical in helping to keep our customers moving by ensuring their vehicles are fueled up, safe, and ready to go. If you are motivated, (more...)
Company: Penske
Location: Sarasota
Posted on: 09/21/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Florida jobs by following @recnetFL on Twitter!

Sarasota RSS job feeds