SarasotaFLRecruiter
the smart solution for Sarasota jobs

Customer Service Representative (Call Center)

Company: Alorica
Location: Sarasota
Posted on: October 9, 2018

Job Description:

Location: United States-Florida-Sarasota-2805 Fruitville Road 34237
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary WHY JOIN ALORICA?
    Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud ofMaking Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
    Simply put, we want to make lives better: one interaction at a time. And to do that, we need the very best people to join us.
    But please, allow us to entice you further! As an Alorica employee, you may receive:
    Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're atourbest.
      So what do you say? Ready to take the next step?
      JOB REQUIREMENTS
      Minimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service amajorplus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus Knowledge, Skills and Abilities:
        • Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS
          Work Environment
          • A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systemsPhysical Demands
            Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
            DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

            TAKE THE NEXT STEP
            Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
            You ready? Let's do this.


            About Alorica:

            Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

            Associated topics: agent, call center representative, call center specialist, customer care representative, customer service, intern, product support, service agent, system support, tsr

            Keywords: Alorica, Sarasota , Customer Service Representative (Call Center), Sales , Sarasota, Florida

            Click here to apply!

            Didn't find what you're looking for? Search again!

            I'm looking for
            in category
            within


Other Sales Jobs


Store Counter Sales
Description: Job Description:Our Store Counter Sales team members are knowledgeable and energetic with a passion
Company: O'Reilly Auto Parts
Location: Lakeland
Posted on: 10/17/2018

Customer Service Representative (Fueler/Washer/Detailer) - Part-Time
Description: Position Summary: As a Part-Time Customer Service Fueler/Washer you are critical in helping to keep our customers moving by ensuring their vehicles are fueled up, safe, and ready to go. If you are motivated, (more...)
Company: Penske
Location: Sarasota
Posted on: 10/17/2018

Client Service Representative - Relocation
Description: What makes Gartner a GREAT fit for you When you join Gartner, youll be part of a fast-growing team that helps the world become smarter and more connected. Were the leader in our industry, achieving double-digit (more...)
Company: Gartner
Location: Fort Myers
Posted on: 10/17/2018


Seasonal Partner Services Representative (Remote)
Description: Seasonal Partner Services Representative Remote Our team is passionate about helping people go skiing and snowboarding more often The Role: We established high-performance Partner Services Team enhances (more...)
Company: Mommy Jobs Online
Location: Largo
Posted on: 10/17/2018

Real Estate Agents - License Required
Description: The Powered by Zip team at Coldwell Banker is now looking for both new and experienced licensed real estate agents to affiliate with the company. br br br Job Requirements for the Licensed Real (more...)
Company: Coldwell Banker
Location: Palm Harbor
Posted on: 10/17/2018

Wireless Sales Representative
Description: You equip people with the wireless products they need and make sure they get the customer service they deserve. You are a Retail Sales Representative who believes in your company, in your team, and in (more...)
Company: Russell Cellular
Location: Brandon
Posted on: 10/17/2018

Inbound Customer Service Representative
Description: Inbound Customer Service Representative This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly We are looking for Full and Part (more...)
Company: MommyJobsOnline
Location: Pinellas Park
Posted on: 10/17/2018

Customer Service Sales Associate
Description: Customer Service Sales Associate This is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers with camping, tours activity reservations as well (more...)
Company: Mommy Jobs Online
Location: Palm Harbor
Posted on: 10/17/2018

INSURANCE AND SALES PROS DREAM SALES
Description: 100K PLUS WITH THE HOTTEST HEALTH BENEFITS ON THE MARKET TODAY SUPER EZ SALE MORE A LEADS THAN YOU
Company: Streck Agency
Location: Brandon
Posted on: 10/17/2018

Independent Contractor Customer Service Agents
Description: We provide call center services for numerous other companies and organizations. Our Independent Contractor Agents have taken customer service, sales, and technical support for some of the biggest brands (more...)
Company: Mommy Jobs Online
Location: Pinellas Park
Posted on: 10/17/2018

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Sarasota RSS job feeds