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Customer Service Representative - Immediate Need -Alorica -

Company: Alorica
Location: Sarasota
Posted on: October 10, 2018

Job Description:

Customer Service RepresentativeGET TO KNOW ALORICAAt Alorica, we only do one thing - make lives better, one
interaction at a time. We're a global leader in customer service
and experience, serving the world's biggest brands with tens of
thousands of employees in hundreds of locations around the
SUMMARYYour mission (should you choose
to accept it) is to offer customer support through phone, email,
online chat or social media to customers who have questions,
concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship
between our clients and their customers starts with you. So only
the awesome need apply.KEY
JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or
social media to resolve their questions or concerns
Maintains and updates customer information as
necessary Calmly attempts to resolve and
de-escalate any issues Escalates calls to
supervisor when necessary and appropriate
Responds to requests for assistance and/or possible
processing of credit card authorizations
Tracks call-related information for auditing and
reporting purposes Provides feedback reports
on call issues related to downtime and/or training
issues Upsells to customers as
necessary --WHY JOIN ALORICA?Every day, we aim to live up to our mission of creating
insanely great customer experiences. But as Alorica employees,
giving back matters just as much - that's why we're so proud
of--Making Lives Better with Alorica, a non-profit, 501(c)(3)
organization dedicated to providing assistance to employees, their
families and the people, organizations and communities who support
them.Simply put, we want to make lives better---one
interaction at a time. And to do that, we need the very best people
to join us.--But please, allow us to
entice you further! As an Alorica employee, you may
receive: Paid training
Flexible training schedules Medical
and dental benefits Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom
to explore all kinds of career options - from customer service,
training, and tech support, to management, recruiting and more.
Alorica offers fun, challenging opportunities to pursue your
professional goals, and we want you to have fun and succeed -
because when you're at your best, that's when we're
at--our--best.-- So what do you
say? Ready to take the next step? JOB REQUIREMENTSMinimum Education and Experience: High School Diploma or GED required; college degree
preferred Customer service experience a
plus Phone-related customer service
a--major--plus Familiarity with
Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming
desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication
skills Strong listening/comprehension
skills Ability to stay composed and
objective Conversational, patient and
confident, with a positive attitude WORKING CONDITIONSA climate controlled, contact center environment - filled with
amazing people, incredible career opportunities, and the occasional
dance-off Constant usage of phone and computer
systems Constant sedentary work. You'll
typically be sitting for most of the time, so be sure getup and
stretch once in a while. Your circulatory system will thank

Keywords: Alorica, Sarasota , Customer Service Representative - Immediate Need -Alorica -, Sales , Sarasota, Florida

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