Director of Systems Engineering & Operations
Company: Jackson Hewitt
Location: Sarasota
Posted on: August 3, 2022
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Job Description:
Director of Systems Engineering & Operations Sarasota, FL, USA
Req #16593 Wednesday, July 13, 2022At Jackson Hewitt, we are
working hard for the hardest working and we are on a mission to
completely change the way our customers engage with their personal
finances. Jackson Hewitt combines the fun, fast-paced culture of a
startup with the scale and reputation of one of the nations largest
retailers (over 6,000 locations).We have a passion for our
employees and our customers. We recognize and appreciate that our
team members are our single greatest competitive advantage. Being
an industry leader requires a consistent focus on quality,
innovation, performance and results. The? Director of Systems
Engineering and Operations? role leads Systems Engineering and
Operations/help desk teams. This position is responsible for the
Engineering and day to day operations of Distributed Computing
infrastructure of the organization. By utilizing business,
technical, and leadership skills, this role provides personnel
management and guides the day to day operations of the technical
infrastructure while directing the team in achieving the long-term
strategic goals set by the senior management. Extensive contact
with all management levels and other technology verticals is
required to provision and support complex information technology
solutions. This position is accountable for developing and
implementing strategic initiatives, while ensuring policies,
procedures and guidelines are followed. What youll do here: +
Experience with architecture, Management, Migration and Operations
of data center assets in cloud, preferably AWS. + Experience with
leading a team in automating various aspects of IT infrastructure
like provisioning, patching, change management, configuration
management, monitoring and other dayto-day operations items. +
Experience with Dev-Ops and/or migrating/managing a team of Dev-Ops
professionals. + Establishes standardized processes and key
operational metrics based on ITIL (or other equivalent Framework)
to effectively manage the performance of the IT Operations
organizations to include, availability and performance of
applications and services, Help Desk ticket management, hardware,
life-cycle management, etc.? + Position will lead a team of
managers, support desk techs and engineers responsible for
providing distributed computing services, including virtualization,
Cloud, server platforms, and storage. + Establishes Service Level
Agreements and Operating Level Agreements in alignment with Company
objectives and customer needs. + Designs, implements, and manages
systems/applications monitoring processes and tools to proactively
identify and resolve problems within the Company computer
environment.? + Manages the timely backup and recovery of
applications and systems to enable the recovery of information
should an adverse event occur.? + A key player in developing
companywide security framework and ensures protection of systems
and data in accordance with the regulatory and company policies +
Maintains enterprise systems and servers in support of business
processing requirements.? + Performs upgrades to operating systems
and software packages.? + Schedules installations and upgrades and
maintains them in accordance with established policies and
procedures. + Monitors and tunes the system to achieve optimum
performance levels.? + Ensures workstation/server and software data
integrity and security by evaluating implementing and managing
appropriate software and hardware solutions.? + Facilitates vendors
service and system upgrades with project management teams and users
to ensure systems availability.? + Helps coordinate activities and
technology projects between business partners and the IT Operations
team. + Identifies issues and recommends solutions.? + Ensures the
proper operation of systems.? Monitors and tunes systems to achieve
optimal performance. + Ensures server and software data integrity
and security. + Develops and promotes standard operating
procedures. + Participates in the design and implementation of
technology projects. + Interfaces with vendors, service providers,
business partners, project management team and users. + Performs
other related duties as assigned. Skills youll need for success: +
Bachelors Degree required. + Bachelors Degree in technical,
engineering, computer science or business management field
preferred. + Bachelors Degree in Computer Science, MIS or related
field highly preferred. + 5+ years management experience preferred.
+ Microsoft Windows Server technologies experience required. +
Experience with Cloud technologies required (e.g. AWS, Azure)? +
VMware virtualization experience required + Strong understanding of
enterprise storage (e.g. EMC, NetApp) + Strong understanding of
networking (e.g. TCP/IP, VLANs, + Understanding of Microsoft
Exchange and Lync + Experience with Citrix a + Experience with
Linux (RHEL, SLES) + Experience with Backup technologies and
Disaster Recovery + Experience leading NOC/Help Desk required. +
Current Microsoft and/or VMware certifications a plus + Must have a
sound understanding of business functions within, and outside of,
Information Technology. Must have strong technical skills across
multiple disciplines. What youll get if you join us: + Competitive
Salary + Bonus + Unlimited Paid Time Off + 11 Paid Holidays + 401k
+ Match + Medical, Dental, and Vision + Pet Insurance + Company
Celebrations and Appreciation Events + Fast-paced, innovative
culture with an open and collaborative environment + Ample
opportunity to develop core and new skillsets and have a stake in
your own success + Freedom to create your best work and make a
visible impact on the organization + Opportunities for advancement
within the organization We appreciate your interest in Jackson
Hewitt Tax Service. Jackson Hewitt Tax Service is an equal
employment opportunity employer. The Companys policy is not to
discriminate against any applicant or employee based on race,
color, sex, religion, national origin, age (40 and over),
disability, gender identity, sexual orientation or any other basis
protected by applicable federal, state, or local laws. Jackson
Hewitt Tax Service also prohibits harassment of applicants or
employees based on any of these protected categories. It is also
Jackson Hewitt Tax Services policy to comply with all applicable
state and federal laws respecting consideration of unemployment
status in making hiring decisions.Other details+ Job Family
Technology + Pay Type Salary Apply Now+ Sarasota, FL, USA
Keywords: Jackson Hewitt, Sarasota , Director of Systems Engineering & Operations, Executive , Sarasota, Florida
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